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Manager, Field Engineering Post-sales
- Boston, Massachusetts, United States
- Boston, Massachusetts, United States
Über
CodeRabbit is an innovative research and development company focused on building extraordinarily productive human-machine collaboration systems. Our primary goal is to create the next generation of Gen AI-driven code reviewers: a symbiotic partnership between humans and advanced algorithms that significantly outperforms individual engineers. We combine language models with human ingenuity to push the boundaries of software development efficiency and quality.
Role OverviewThe Manager, Field Engineering is responsible for leading and scaling a high-performing team of post-sales Field Engineers focused on onboarding, implementation, customer enablement, and long-term technical success for CodeRabbit customers. In this role, you will combine technical leadership, operational rigor, and customer engagement to ensure customers successfully deploy, adopt, and scale CodeRabbit across their software development lifecycle.
You will partner closely with Customer Success, Product, Engineering, Support, and Sales teams to build a world-class post-sales technical organization. This is a hands-on leadership role where you will actively coach your team through customer implementations, support escalations, architecture reviews, and strategic adoption initiatives.
The ideal candidate combines deep technical fluency with strong people leadership, customer empathy, and experience scaling customer-facing technical teams in fast-paced environments. The structure and focus of this role are inspired by modern customer engineering and field engineering organizations supporting AI-native developer platforms.
What You Will Do:Lead, mentor, and grow a team of Field Engineers supporting onboarding, implementation, and customer adoption initiatives
Partner with Customer Success and Sales teams to ensure seamless transitions from pre-sales to post-sales engagements
Guide customers through deployment, configuration, integration, and optimization of the CodeRabbit platform
Coach Field Engineers through complex customer environments, technical escalations, and architecture discussions
Establish and scale implementation methodologies, onboarding frameworks, technical health checks, and adoption best practices
Act as an escalation point for complex customer issues, coordinating closely with Product, Engineering, and Support teams
Drive customer enablement through trainings, workshops, office hours, and technical guidance sessions
Conduct and oversee customer configuration reviews and architecture assessments to ensure successful long-term adoption
Improve operational excellence through documentation, implementation playbooks, troubleshooting guides, and internal tooling
Recruit, onboard, and develop top-tier Field Engineering talent
Partner cross-functionally with Product and Engineering teams to communicate customer feedback and influence roadmap priorities
Stay current on trends in AI-powered developer tools, cloud infrastructure, CI/CD systems, and modern software delivery workflows
6+ years of experience in customer-facing technical roles, including 2+ years leading Solutions Engineering, Customer Engineering, Technical Account Management, or Field Engineering teams
Experience leading customer onboarding, implementation, or technical adoption programs for SaaS or developer-focused products
Strong technical background with software development tools, APIs, cloud infrastructure, and CI/CD platforms
Experience managing technical escalations and supporting customers in production environments
Demonstrated ability to coach and develop high-performing customer-facing technical teams
Strong organizational and operational skills with the ability to manage multiple customer priorities simultaneously
Excellent communication and stakeholder management skills
Ability to build trust with engineering teams, platform teams, and executive stakeholders
Strong sense of ownership, accountability, and bias toward execution
Passion for AI-powered developer tooling and improving engineering productivity
Experience with Kubernetes, Terraform, GitHub Actions, or modern DevOps tooling
Experience supporting enterprise customer deployments in cloud or hybrid environments
Familiarity with observability, developer productivity, or AI-native tooling ecosystems
Experience building implementation playbooks, onboarding frameworks, or customer enablement programs
Sprachkenntnisse
- English
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