Jobbörse
Finde Jobs in deiner Nähe – ob vor Ort, hybrid oder remote.- Ähnliche Jobs zu: Program Manager
Program Manager
Yantran LLCCleveland
Technical Delivery ManagerLocation: Cleveland, OhioThe Program Manager is an onsite, customer?facing leader responsible for the overall governance, delivery oversight, and commercial management of a m
Program Manager
TekSynapArlingtonProgram ManagerWe are seeking a Program Manager to join our team supporting FDIC IT Support Services in Arlington, VA.Required QualificationsExperienceCombination of 12 years Information Technology ex
Program Manager
Bulls Eye RecruitingDripping SpringsProgram ManagerBulls Eye Recruiting is recruiting for a Program Manager in Dripping Springs. This is an onsite role.Our Benefits Include:Medical, Dental & Vision Insurance: Multiple plans to fit your
Program Manager
ShiftCode AnalyticsSan FranciscoProgram Lead For Servicenow ImplementationWe are seeking an experienced Program Lead to oversee the end-to-end implementation of ServiceNow across our organization. The ideal candidate will have a pro
Program Manager
National Youth Advocate Program (NYAP)ChicagoProgram ManagerSalary Range $85,000.00 - $90,000.00 Salary/year Level Management Position Type Full Time Job Shift First Education Level Graduate Degree Category Nonprofit - Social ServicesCareer Oppo
Program Manager
Lexus NexusAlpharettaProgram ManagerLexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Insurance vertical, we provide customers with solutions and decision tools that combine public a
Program Manager
10BeautyBurlingtonProgram Manager10Beauty is a robotics startup based in Burlington, Massachusetts, United States. We have raised $70M from some of the leading venture and celebrity investors in the country to build th
Program Manager
Cynet SystemsHoustonTechnical Project ManagerRequirement/Must Have:410 years of experience in Technical Project Management or Delivery Management.Proven experience delivering Data, Analytics, and AI/ML projects.Backgroun
Program Manager
EnsurgeSan JoseProgram ManagerEnsurge is seeking a Program Manager to support the planning, execution, and delivery of solid-state microbattery development programs from early concept through industrialization and p
Program Manager
The Lemoine CompanyTampaProgram Manager Disaster RecoveryLEMOINE, a Great Place to Work-Certified company, is a recognized leader in the field of disaster recovery and reconstruction. With a commitment to excellence and a tr
Program Manager
Curtiss-WrightNewtownProgram Manager - Onsite PositionAn exciting and challenging career opportunity to be part of a team as a Program Manager!As a Program Manager, you will have the primary role in ensuring program techn
Program Manager
Chicanos Por La Causa IncMesaProgram Manager#You build programs that strengthen families, support communities, and create lasting change for children across Arizona and Nevada.## You get to work in a role that combines leadership
Program Manager
Frontier AerospaceUnited StatesProgram ManagerCome join our growing team where you will get to make a difference daily by continuing to help build our reputation for quality, responsiveness, and the ability to handle complex produc
Contract Manager / Program Manager
IBSSSilver SpringContract Manager / Program ManagerLocation: Silver Spring, MDThis position is contingent upon contract award.Clearance Required: Public Trust EligibleSalary Range: $130K-145K Based on ExperienceApplic
IT Program Manager
Honey Creek StaffingSan FranciscoIT Program ManagerThe IT Program Manager will be responsible for translating business needs into technical solutions, and defining solutions to problems through reasoned application of information tec
Program Manager (C)
SimISDahlgrenProgram ManagerWho We Are: Founded in 2007, SimIS Inc. is an innovative information technology solution Veteran Owned Small Business (VOSB) that models future environments, requirements, and capabilit
Design Program Manager
Ford DesignPalo AltoWe made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their d
Principal Program Manager
ACI WorldwideNorcrossPrincipal Program ManagerPowering the world's payments ecosystemACI powers the payments ecosystem globally, and you power ACI. You'll innovate, collaborate, and grow in an energetic technology culture
Center Program Manager
Destiny Arts CenterOaklandCenter Program ManagerThe Center Program Manager at Destiny Arts Center oversees the planning, development, implementation, and evaluation of Destiny Arts Center-based programs within the center. They
Program Manager 3
OntoMilpitasOnto Innovation Job OpportunityOnto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the ch
Technical Program Manager
Omni InclusiveBellevueJob TitleTechnical Project/Program Manager with TMO experience, experience working with testing teams and release managers. Must be a seasoned PM with knowledge of creating workback schedules, budget,
Senior Program Manager
HEICOCamarilloSenior Program ManagerLucix Corporation, a subsidiary of HEICO's Electronic Technologies Group has steadily evolved to become the world leader in RF Active and Passive Units, Subsystems, and Assemblie
Design Program Manager
Ford Motor CompanyPalo AltoOverview We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursu
Program Sales Manager
SyscoUnited StatesProgram ManagerCompany: US1151 Buckhead Meat Florida (Division of Buckhead Meat Co) Sales Territory: None Zip Code: 32822 Travel Percentage: Up to 25% COMPENSATION INFORMATION: The pay range provided
Program Manager Field
SAS Retail ServicesSchenectadyProgram Manager FieldThe Program Manager Field is the liaison between the Director and the operations team. They are responsible for maintaining a strong communication flow between all parties as well
Program Manager
- Cleveland, Ohio, United States
- Cleveland, Ohio, United States
Über
Location: Cleveland, Ohio
The Program Manager is an onsite, customer?facing leader responsible for the overall governance, delivery oversight, and commercial management of a multi?year Managed Services engagement. The role serves as the single point of accountability to the customer and works closely with one Offshore Delivery Manager who is responsible for day?to?day execution across all service towers. The Program Manager ensures that delivery is aligned to contractual commitments, service levels, governance processes, and customer expectations.
Key Responsibilities- Customer Engagement Accountability: Act as the primary onsite interface for the customer across all Managed Services towers. Own the overall relationship with customer stakeholders, including IT, Operations, and Executive leadership. Represent the service provider in governance forums, reviews, and escalations. Ensure customer confidence through clear accountability, transparency, and proactive communication.
- Governance Structure Operating Model: Define, implement, and operate the end?to?end governance structure for the Managed Services program, including operational governance, service review forums, executive steering and escalation mechanisms. Establish clear roles and responsibilities between the onsite Program Manager and the Offshore Delivery Manager. Ensure governance processes are followed consistently across all towers and geographies. Own and maintain program governance documentation, cadence, and decision frameworks.
- End?to?End Program Oversight (All Towers): Own overall service delivery outcomes across all Managed Services towers, which may include Application Management Support, Infrastructure and Cloud Services, Network Operations, Service Desk, End?User Services, ITSM Platform and Service Governance, Security and Monitoring Services. Ensure SLA, KPI, and contractual compliance across all towers. Review service performance trends and ensure corrective actions are driven through the Offshore Delivery Manager. Hands on working experience with ServiceNow as Governance tool for Managed Services in a multi-tower environment.
- Offshore Delivery Coordination: Work in close partnership with one Offshore Delivery Manager responsible for execution. Provide direction, priorities, and governance oversight to offshore delivery teams. Ensure effective handoffs, communication, and time?zone alignment between onsite and offshore teams. Validate that offshore delivery plans align with customer commitments and service expectations.
- Financial Commercial Management: Own program?level financials, including budget oversight, forecasting, and margin management. Ensure accurate commercial reporting, invoicing alignment, and financial governance. Manage contractual change requests, scope adjustments, and commercial impacts. Identify opportunities for cost optimization, efficiency, and productivity improvements.
- Risk, Issue Escalation Management: Own the program RAID framework (Risks, Assumptions, Issues, Dependencies). Proactively identify service, delivery, and commercial risks. Lead customer?facing escalations and ensure timely resolution of critical issues. Ensure compliance with security, regulatory, and organizational standards.
- Reporting Communication: Provide regular, structured reporting to customer stakeholders covering service performance, SLA/KPI compliance, risks and mitigation plans, financial and commercial status. Deliver executive?level summaries and dashboards. Ensure clear, consistent, and proactive communication at all levels.
- Continuous Improvement Service Maturity: Drive continuous service improvement initiatives across all towers. Work with the Offshore Delivery Manager to promote process standardization, automation and efficiency improvements, service quality and stability enhancements. Align service improvements to customer business outcomes.
Experience: 15+ years of overall IT experience, 810+ years in Program / Large Engagement / Managed Services leadership roles. Proven experience managing multi?year Managed Services contracts. Strong experience in onsite customer?facing roles coordinating offshore delivery. Demonstrated success managing multi?tower service environments.
Skills CompetenciesManaged Services governance and operating models, Customer and executive stakeholder management, Contract, SLA, and KPI management, Financial and commercial oversight, Offshore delivery coordination, Risk and escalation management, Strong communication and leadership skills.
Education Certifications (Preferred)Bachelor's degree in Engineering, Technology, or related field. MBA or equivalent preferred. PMP / PgMP, ITIL Foundation or higher.
Key Success MeasuresCustomer satisfaction and relationship health, SLA and KPI adherence across all service towers, Predictable, stable service delivery, Effective governance and escalation management.
Sprachkenntnisse
- English
Dieses Stellenangebot stammt von einer Partnerplattform von TieTalent. Klick auf „Jetzt Bewerben”, um deine Bewerbung direkt auf deren Website einzureichen.