Jobbörse

At The Highlands at Wyomissing, you'll be part of a mission-driven organization dedicated to delivering exceptional service to our residents. Our dining program is central to the resident experience, and this leadership role offers the opportunity to make a meaningful impact in a collaborative, team-oriented environment.

The Assistant Director of Dining Services supports the overall leadership, operational execution, and performance of the Dining Services Department across all venues within the community. This role oversees daily dining operations, including staffing, service delivery, and resident experience, to ensure consistent, high-quality hospitality aligned with the organization's brand, culture, values, and established standards, as well as all regulatory requirements.

The Assistant Director serves as a key operational leader, providing direct supervision, coaching, and accountability for dining services staff, while supporting financial performance, regulatory compliance, and process consistency across the department. This position assumes full operational responsibility in the absence of the Director of Dining Services, ensuring uninterrupted leadership, sound decision-making, and accountability across all dining services operations.

Core Values:

1. AMBASSADOR: Represents The Highlands at Wyomissing in a positive light with integrity. Takes pride in our community.
2. COMMITMENT: Dedicated, adaptable, tolerant, dependable, focused, and passionate. Often does more than is required. Reports to work as scheduled and timely.
3. COMPASSIONATE: Is empathetic, mindful, and kind.
4. INNOVATIVE: Is curious. Identifies new methods and efficiencies.
5. RESULTS-DRIVEN: Has a strong sense of urgency about solving problems and completing work. Exerts unusual effort over time to achieve a goal. Maintains commitment to goals in the face of obstacles and frustrations.
6. TEAM ORIENTED: Works cooperatively and effectively with others to achieve common goals.

The Highlands' Traditions (Customer Service Expectations):

1. SAFETY: Practices safe behaviors to ensure the safety of all.
2. KINDNESS: Projects a positive image and energy. Courteous and respectful to all. Goes above and beyond to exceed customer expectations.
3. SHOW: Takes pride in self-appearance. Stays in "character" and performs the "role in the show." Ensures work area is show-ready.
4. EFFICIENCY: Performs role with consistency and efficiency. Uses time and resources wisely.

Position Type/Expected Hours of Work:

• This is a full-time position in a health care facility that is open 24 hours a day, 365 days a year.
• Evening, weekend, holiday rotation, and work during inclement weather required to support operations.

Travel:

• Some travel is expected for this position

Education and Experience Requirements:

• High school diploma or GED required
• Associate's degree or higher in Hospitality Management, Food Service Management, Culinary Arts, or a related field required
• Bachelor's degree preferred
• Minimum 46 years of progressive dining, hospitality, or food service management experience, preferably in a healthcare, senior living, or multi-unit environment
• Demonstrated experience managing staffing, scheduling, and daily operations in a high-volume dining environment
• Experience with financial oversight, including labor management, cost control, and operational performance metrics
• Experience with resident or customer-facing service environments requiring high levels of satisfaction and service recovery
• Prior experience utilizing POS systems, dining technology platforms, and billing systems
• Experience ensuring compliance with food safety and regulatory requirements
• Experience operating in a role with leadership responsibility in the absence of a department head
• Certified Dietary Manager (CDM) or ServSafe Certification (if not currently certified, the employee must, at a minimum, obtain ServSafe Certification within thirty (30) days of employment)
• Experience in healthcare, senior living, or long-term care dining services preferred
• Completion of Highlands Hearthstone Ambassador training within 30 days of employment required

Work Authorization/Security Clearances:

• Medical Screening
• Criminal History Clearance
• FBI Fingerprint Clearance (Only required if you have not lived in PA for the last 2 years)
• Immigration and naturalization (I-9) Clearance
• Valid Pennsylvania Driver's License and acceptable MVR (if operating company vehicle)

Physical Requirements and Physical Demands:

• While performing the duties of this position, the employee is regularly required to communicate effectively, including talking, hearing, and writing. Visual acuity must be sufficient to perform job duties, including reading printed materials and computer screens.
• The position requires frequent standing and walking, particularly during meal service periods and while providing operational oversight within dining areas.
• The employee may occasionally be required to perform physical activities such as sitting, climbing, bending, crouching, kneeling, reaching, pushing, and pulling as necessary to support dining operations.
• The position requires the ability to lift and/or move items up to 25 pounds on a regular basis and up to 50 pounds occasionally.
• This role requires the ability to respond to dynamic operational needs in a fast-paced environment, including providing on-the-floor support during peak service periods.

Safety Hazards and Physical Environment:

• May be exposed to blood borne pathogens
• May be exposed to toxic, caustic, chemicals, and / or detergents
• May be exposed to potential electrical shock
• May be exposed to moving mechanical parts
• May be exposed to high noise levels
• May be exposed to communicable diseases
• May be exposed to extreme conditions, (i.e. heat or cold)
• May be exposed to rare occasions during which it is necessary to interact with a resident exhibiting aggressive behavior.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.