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Junior Systems Administrator
- Middletown, Ohio, United States
- Middletown, Ohio, United States
Über
Responsibilities Responsible for general day‑to‑day systems and application support, to include, but not limited to, as much of the following as possible:
Assist with administration and monitoring of Windows Server environments, including Active Directory, file services, and group policies
Support virtualized environments using Hyper‑V, including VM provisioning, monitoring, and basic troubleshooting
Provide tier 1 and tier 2 support for enterprise platforms such as:
Canvas
CourseDog
CampusGroups
LearningSpace
Assist in endpoint security and network protection using tools such as Bitdefender and Fortinet
Support secure testing and academic platforms including ExamSoft
Assist with wireless network infrastructure deployment, management, and troubleshooting
Support and maintain print services
Support identity and access management and MFA using Okta
Assist with reporting and data visibility using Power BI
Help manage and support AV control automation, broadcast, and production systems in recordings, classrooms, and event spaces
Provision, configure, and maintain user accounts, access permissions, and security groups
Respond to and document incidents, requests, and changes using ServiceNow, ensuring accurate and complete records
Perform routine system updates, patching, backups, and health checks
Troubleshoot user‑reported system, application, and access issues
Assist senior IT staff with infrastructure projects, upgrades, and deployments
Create and maintain technical documentation, procedures, and knowledge base articles
Identify recurring issues and recommend process or technical improvements
Education/Experience
Bachelor's Degree in Computer and Information Science preferred.
Bachelor's Degree preferred or at least 2 years' experience.
Basic to intermediate knowledge of Windows operating systems and server fundamentals.
Understanding of virtualization concepts and system administration best practices.
Qualifications
Strong troubleshooting, analytical, and documentation skills.
Ability to prioritize tasks and manage multiple support requests.
Excellent written and verbal communication skills.
Ability to work independently and collaboratively in a team environment.
Willingness to learn new technologies and platforms in a higher education setting.
Experience with AV platforms such as Zoom, Microsoft Teams, or similar.
Understanding of video editing or basic multimedia production.
Basic knowledge of cabling and signal flow for IT and AV systems.
Exposure to higher education IT systems and learning management platforms.
Familiarity with identity management, MFA, and security tools.
Basic understanding of networking concepts (DNS, DHCP, VLANs).
Experience with audio visual systems or classroom technology.
Familiarity with scripting or automation (PowerShell preferred).
Experience working in ticketing systems such as ServiceNow.
Working Conditions
Extensive use of computers.
Extensive time sitting/standing.
Able to lift up to 15 lbs.
Maximum Salary USD $60,000.00 / Yr.
Minimum Salary USD $48,000.00 / Yr.
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Sprachkenntnisse
- English
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