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Retail Sales Representative I, II, IIIAstound • Sequim, Washington, United States
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XX

Retail Sales Representative I, II, III

Astound
  • US
    Sequim, Washington, United States
  • US
    Sequim, Washington, United States
Jetzt Bewerben

Über

A Day in the Life of the Retail Sales Representative I, II, III
Sell target products and packages and effectively communicate system prices, channels, services and packages to customers and potential customers
Demonstrate Astound's various products and services to inbound customer traffic at the retail center
Communicate current promotions and offers to all potential customers
Establish rapport with visitors and engage them in the process of probing to match each one with the package that best fits their needs
Review customer's current level of service and introduce new services as appropriate
Determine customers level of satisfaction with their service and take steps as needed to ensure that their experience with Astound is positive
Seek opportunities with customers to enhance the company's image. Maintain a neat appearance, show respect and respect the customer's property
Provide accurate and efficient feedback to customer issues quickly and efficiently by improving personal technical knowledge and understanding of all services and equipment
Utilize billing system and other sales and marketing related tools to effectively identify and quickly provide answers to customer inquiries
Resolve customer questions and concerns efficiently by actively listening, communicating clearly and concisely, and assuring customer understanding
Process installation, service change, disconnects and trouble call work orders according to departmental policies and procedures
Receive customer payments, give receipts, enter payments to customer accounts and accurately balance cash drawer on a daily basis
Track sales progress and document productivity on sales forms/ reports as provided by the company
Ensure all required paperwork is legible, complete and submitted in a timely manner
What You Bring to the Table
Phone customer support/service related background in call center environment preferred
Exhibits strong interpersonal skills with the ability to relate to customers, peers, and management. Is positive, pleasant, and respectful
Bilingual skills preferred
Friendly, enthusiastic and outgoing demeanor
Demonstrates a thorough knowledge of cable and data products and services
Ability to learn and retain new information and concepts quickly
Demonstrates ability to diagnose and solve problems
Exhibits the ability to follow direction and possesses the ability to follow through
Displays proven good judgment and proactive decision-making skills
Must possess the ability to adapt to change
Cable Television industry experience preferred
Telecommunications experience preferred
Education and Certifications
High school diploma or equivalent
Benefits
401k retirement plan, with employer match
Insurance options including: medical, dental, vision, life and STD insurance
Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
Floating Holiday: 40 hours per year
Paid Holidays: 7 days per year
Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
Tuition reimbursement program
Employee discount program
Base Pay Range
Retail Sales Representative I - $17.00 - $23.80 per hour
Retail Sales Representative II - $17.85 - $24.99 per hour
Retail Sales Representative III - $18.74 - $26.24 per hour
Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.
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  • Sequim, Washington, United States

Sprachkenntnisse

  • English
Hinweis für Nutzer

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