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Lead Medical Support Assistant - Primary CareUS Department of Veterans Affairs • Lawrenceburg, Kentucky, United States
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Lead Medical Support Assistant - Primary Care

US Department of Veterans Affairs
  • US
    Lawrenceburg, Kentucky, United States
  • US
    Lawrenceburg, Kentucky, United States
Jetzt Bewerben

Über

Medical Support Assistant

VA Healthcare System Serving Ohio, Indiana, and Michigan (VISN 10) advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

Major Duties:

  • Ensure efficient daily operations of Primary Care clinics under the supervision of designated leadership
  • Plan, direct, and monitor AMSA work activities, assignments, workflow, and coverage
  • Provide guidance on policies, procedures, workload distribution, and performance input
  • Create and maintain employee schedules; provide orientation and on-the-job training
  • Identify training needs, ensure completion of required education, and develop SOPs
  • Manage clinic access by adjusting appointments, grids, and provider availability during staffing changes
  • Oversee consult management, workload reporting, PCMM assignments, EOC issues, and related clinic operations
  • Extract, analyze, and prepare data and reports to support audits and performance measures
  • Collaborate within interdisciplinary models (e.g., PACT, Specialty) to support patient care coordination
  • Ensure accurate, timely appointment scheduling in accordance with VHA Scheduling Directives
  • Validate and update patient demographics and insurance information; support revenue collection processes
  • Promote MHV enrollment and ensure high-quality front-line customer service
  • Provide tactful, compassionate assistance to Veterans and families during in-person and phone interactions
  • Ensure proper handling and integration of health/administrative documents into CPRS
  • Screen and respond to phone calls using appropriate privacy practices
  • Conduct daily review of consults, Electronic Wait List, Recall List, Actions Required, and related reports
  • Participate in teamlet huddles and team meetings; rotate attendance among AMSA staff
  • Set priorities, deadlines, and adjust workflow independently to meet patient and team needs
  • Provide coverage for AMSA positions across PACT Teams, main campus, New Veteran Services, and CBOCs as needed
  • Perform scheduling, consult disposition, no-show processing, insurance capture, recalls, and other administrative tasks when covering teams
  • Serve as a timekeeper when assigned
  • Perform additional duties necessary to support daily clinic operations and overall service function

Work Schedule: Monday - Friday, 7:00am to 3:30pm

Functional Statement #: 91689-A

  • Lawrenceburg, Kentucky, United States

Sprachkenntnisse

  • English
Hinweis für Nutzer

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