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Customer Success Manager AnalyticsBidgely • New York, New York, United States
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Customer Success Manager Analytics

Bidgely
  • US
    New York, New York, United States
  • US
    New York, New York, United States
Jetzt Bewerben

Über

Customer Success Manager – Analytics Location:
Fully Remote (US)
Salary:
$85,000 – $120,000
Benefits:
Comprehensive medical, dental, vision, 401(k), paid, flexible PTO
We're looking for someone who
drives outcomes, owns complexity, and uses data to move customers forward
… not someone who just manages accounts and waits for direction.
You’ll join a fast-growing AI company in the clean energy space, partnering with utilities to deliver real-world impact. That means high visibility, cross-functional complexity, and zero room for passive account management.
What You’ll Actually Do You will
own a portfolio of utility customers end-to-end
… from day-to-day execution to long-term retention and expansion.
Run the account like a system, not a checklist → Drive weekly progress, manage dependencies, and ensure nothing stalls
Lead customer conversations that actually move things forward → Executive updates, trainings, and working sessions that end with decisions and action
Turn ambiguity into execution → Translate customer needs into clear use cases, workstreams across Product, Delivery, Marketing, and Engineering
Stay ahead of risk (not react to it) → Monitor adoption, performance, and satisfaction signals - and act early
Build leverage for yourself and the team → Create use cases, templates, QBRs, enablement materials, and repeatable processes
Own outcomes, not just activity → Close loops. Document decisions. Ensure follow-through to completion
Act as a consultant, not just a coordinator
Use curiosity and data to diagnose utility challenges, identify opportunities, and recommend actions that improve outcomes
Why This Role
Work at the intersection of AI and clean energy, with real-world impact
Join a team that values ownership, clarity, and execution
Be part of a company scaling fast - where your work directly shapes how we grow
This role exists to
increase product adoption, protect customer health, and scale how we operate Customer Success in innovation and analytics.
What Success Looks Like Within your first 6 months:
Your accounts run smoothly - customers know you, trust you, and rely on you
Risks are identified early and actively managed (not just reported)
Cross-functional teams trust your clarity, prioritization, and follow-through
Your communication is crisp, proactive, and decision-oriented
You’ve already created assets/processes others are adopting
Within your first year:
You’ve helped maintain or improve NPS
You’ve increased meaningful use cases across accounts
You’ve contributed to making the CS org more scalable and efficient
What You Bring
3+ years of Customer Success experience in B2B SaaS or Consulting, preferably in the utility industry
Strong analytics mindset - you use data to guide decisions, not just report it
Proven ability to manage complex accounts with multiple stakeholders
Experience working cross-functionally with Product, Engineering, and Delivery
Exceptional written and verbal communication (clear, structured, executive-ready)
What Sets You Apart
You don’t just track tasks - you
drive them to completion
You naturally think in owners, timelines, and outcomes
You can balance customer empathy with firm boundaries
You’re comfortable pushing back, reframing, and driving decisions
You’ve
unblocked stuck situations without escalation
About Bidgely Bidgely is an AI-powered SaaS company helping utilities modernize the grid and improve customer outcomes through advanced analytics. Founded in Silicon Valley, we hold 25+ energy patents, employ 30+ data scientists, and have raised $77M+ in funding. We operate at the intersection of AI, energy, and regulation, and we take that responsibility seriously.
If you’re the kind of CSM who turns complexity into momentum and data into action, we want to hear from you!
#J-18808-Ljbffr
  • New York, New York, United States

Sprachkenntnisse

  • English
Hinweis für Nutzer

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