REGISTRIEREN

Jobbörse

Finde Jobs in deiner Nähe – ob vor Ort, hybrid oder remote.
  • Ähnliche Jobs zu: Customer Service/Inside Sales Representative - Dealer Support Center
XX
Sales Support / Customer Service RepresentativeNefco Corporation • Phoenix, Arizona, United States
Jetzt Bewerben
XX

Sales Support / Customer Service Representative

Nefco Corporation
  • US
    Phoenix, Arizona, United States
  • US
    Phoenix, Arizona, United States
Jetzt Bewerben

Über

Sales Support / Customer Service Representative

The Sales Support / Customer Service Representative will be primarily responsible for handling of the day-to-day customer issues such as customer returns, missing product, missed deliveries, wrong material and sales errors.

Job Duties:

  • Establish strong working relationships with employees and customers to ensure service levels are exceeding customer's expectations
  • Resolve product or service problems by clarifying the customer's complaint, determine the root of the problem, explain the solution, expedite any correction and follow up
  • Process customer adjustment Create paperwork for customer returns and process credits
  • Dispatch for driver; get contact info, wrong addresses when a driver is having a problem
  • Contact drivers for Estimated Time of Arrival for customers
  • Handle Return Authorizations with Vendors
  • Access daily delivery manifests
  • Maintaining the hot list; communicating between appropriate departments
  • Making changes to redeliver for wrong addresses or rescheduling a delivery.
  • Managing missed deliveries- entering Error Report and communicating to the Branch that needs to redeliver it.

Qualifications:

  • Demonstrate strong ability to work in fast pace, high pressure environment
  • Excellent computer skills and capability to adeptly operate NEFCO's Enterprise Resource Planning, Eclipse, as well as the Microsoft Office Suite
  • Excellent verbal and written communication skills
  • Strong customer service skills
  • Maintains excellent regular attendance, punctuality at work to ensure a high-quality and timely response for customers;
  • Must perform work accurately and with a sense of urgency and integrity while paying strict attention to detail.
  • Degree is preferred (although industry experience may be considered in lieu of degree)
  • 3-5 years of work experience (preferably in construction supply sales)
  • This is a non-exempt position, eligible for overtime.
  • Phoenix, Arizona, United States

Sprachkenntnisse

  • English
Hinweis für Nutzer

Dieses Stellenangebot stammt von einer Partnerplattform von TieTalent. Klick auf „Jetzt Bewerben”, um deine Bewerbung direkt auf deren Website einzureichen.