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Specialty Sales Account ManagerIngersoll Rand • Aberdeen, South Dakota, United States
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Specialty Sales Account Manager

Ingersoll Rand
  • US
    Aberdeen, South Dakota, United States
  • US
    Aberdeen, South Dakota, United States
Jetzt Bewerben

Über

Specialty Sales Account Manager - ERGO & Industrial Location: Southern Pines, NC - Onsite
Power Tools and Lifting Equipment division of Ingersoll Rand has an opportunity to join the Commercial Sales Team as a Specialty Commercial Account Manager. We are committed to building strong partnerships with our distributors, customers, and cross‑functional teams. This position will be responsible for relationship‑building, project management, vendor management, problem‑solving, and delivering an exceptional customer experience.
In this role you will serve as the primary point of contact for specialty, ERGO, and custom order processes, ensuring smooth order execution, proactive communication, project management, and long‑term account growth. The role will also assist with problem solving for products manufactured within the company and with vendors. It is a hybrid position, requiring on‑site presence at the Southern Pines, NC manufacturing plant three days a week.
Responsibilities
Manage client accounts as the primary point of contact, ensuring clear communication, proactive support, and strong long‑term relationships.
Drive account growth by identifying expansion opportunities, leading account reviews, and enhancing product and service offerings.
Oversee vendor and customer relationships to ensure timely product delivery and high customer satisfaction.
Review quotes, convert opportunities into orders, and manage custom‑order projects from initiation through delivery.
Coordinate with Operations, Production, Quality, Sales, and Marketing to align resources, schedules, and customer priorities.
Maintain accurate order documentation, production schedules, shipment records, and sales activity reporting.
Analyze customer demand, order trends, forecasting data, and SKU performance to support planning and operational efficiency.
Lead continuous improvement initiatives, support cross‑functional project execution, and mentor team members involved in account coordination.
Requirements
3+ years of work experience within an Industrial Sales, Account Management, or Customer Service role in a manufacturing environment.
Core Competences
Excellent communication skills, both written and verbal.
Customer service mindset with strong problem‑solving and conflict resolution skills.
Detail‑oriented, especially with data entry, tracking, and documentation.
Collaborative and team‑focused, with the ability to work across departments.
Proficiency in Microsoft Office; ability to navigate internal software programs required. Oracle experience a plus.
Preferences
Bachelor's Degree in Business, Engineering, or a related field preferred.
Experience with Oracle R12, Windchill, Creo, Microsoft Excel, and Salesforce preferred.
Industrial tool, hoist, or parts experience preferred.
Travel & Work Arrangements/Requirements
This position will be based in Southern Pines, NC.
Local travel to vendor sites.
What We Offer Ingersoll Rand embraces a culture of personal ownership and offers a comprehensive benefits package designed to empower employees for health, well‑being, and professional growth. Benefits include health care options (medical, prescription, dental, vision), wellness programs, life insurance, a robust 401(k) plan, paid time off, and employee stock grants.
Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
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  • Aberdeen, South Dakota, United States

Sprachkenntnisse

  • English
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