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Über
Conduct audits and provide feedback to reduce compliance risk Demonstrate understanding of applicable Quality guidelines and adhere to established processes Ensure appropriate usage of available resources by agents to respond to callers
Required qualifications
High School Diploma or equivalent Minimum of 2 years of experience in quality audits or quality assurance reviews Minimum of 2 years of experience in customer service call auditing or call quality monitoring Experience in a fast-paced office environment Knowledge of health insurance is preferred
Sprachkenntnisse
- English
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