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Mobile Expert, Store in Store, Bilingual, Preferred | Spanish, Retail SalesT-Mobile • Texas, Alabama, United States
Jetzt Bewerben
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Mobile Expert, Store in Store, Bilingual, Preferred | Spanish, Retail Sales

T-Mobile
  • US
    Texas, Alabama, United States
  • US
    Texas, Alabama, United States
Jetzt Bewerben

Über

Job Overview This role supports retail operations by engaging customers and representing the brand within partner store locations to drive sales and service excellence. It involves actively interacting with customers, identifying their needs, and recommending appropriate wireless solutions and services. The role requires leveraging digital tools and solution-based selling techniques to enhance customer understanding and satisfaction. Success is measured by meeting sales targets, delivering quality customer experiences, and maintaining high standards of service. The work directly influences customer loyalty and contributes to the overall performance of retail partner locations and the broader organization.
Job Responsibilities
Engage proactively with diverse customers in a high-traffic retail environment to drive sales and promote wireless solutions
Utilize digital self‑service tools and solution‑based selling to demonstrate product value and onboard customers effectively
Complete ongoing training and maintain readiness by updating knowledge of products, processes, and systems
Build rapport and trust with customers through personalized interactions and follow‑up activities to enhance loyalty
Collaborate with nearby store leadership and teams to support customer account setup, device support, and servicing
Perform operational tasks including kiosk security, opening and closing procedures, and reporting lost assets
Also responsible for other duties/projects as assigned by business management as needed
Education and Work Experience
High School Diploma/GED (Required)
30 days T‑Mobile Mobile Associate experience (Preferred)
6 months of customer service and/or sales experience, Retail environment preferred (Preferred)
Knowledge, Skills and Abilities
Coaching (Required)
Communication (Required)
Customer Needs Identification (Required)
Customer Service (Required)
Digital Transformation (Required)
Leadership (Required)
Mobile Telecommunications (Required)
Product Knowledge (Required)
Relationship Building (Required)
Sales (Required)
Eligibility
At least 18 years of age
Legally authorized to work in the United States
Hourly Base Pay: $19.50 Annualized Incentive Target: $18,000.
Successful candidate’s actual incentive earnings vary based on performance and full‑time status. All employees at T‑Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T‑Mobile is eligible for an Annual Stock Grant.
Benefits Benefits include medical, dental, and vision insurance, a flexible spending account, 401(k), paid time off, up to 12 paid holidays, parental leave, childcare subsidy, and tuition assistance.
Travel Travel Required (Yes/No): No
DOT Regulated DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
Equal Opportunity T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un‑carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.
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  • Texas, Alabama, United States

Sprachkenntnisse

  • English
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