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Director, Experience Design
6090-Johnson & Johnson Services Inc. Legal EntityLucca
Position OverviewDirector of Experience Design (XD) located in New Brunswick or Raritan, NJ, responsible for defining and delivering end-to-end experience strategy across priority MedTech platforms, i
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UnavailableNew YorkCompany Description Publicis Groupe is a global leader in communication and is positioned at every step of the value chain, from consulting to execution, combining marketing transformation and digital
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Director, Experience Design
- Lucca, California, United States
- Lucca, California, United States
Über
Director of Experience Design (XD) located in New Brunswick or Raritan, NJ, responsible for defining and delivering end-to-end experience strategy across priority MedTech platforms, including large-scale transformation programs such as Butterfly and associated commercial, service, and marketing ecosystems. The role serves as the accountable design leader for global programs, partnering closely with Product, Technology, Commercial, Data, and Architecture leaders to drive insight-driven, user-centered experiences that improve outcomes, accelerate adoption, and deliver measurable business value. Key Responsibilities
Define and evolve the end-to-end experience vision across MedTech platforms, grounded in user insights, business priorities, and technical feasibility. Lead journey‑led, insight‑driven decision‑making, ensuring product roadmaps reflect validated user needs and experience opportunities. Translate complex workflows, data ecosystems, and business processes into intuitive, scalable user experiences. Partner with senior leaders to shape digital transformation initiatives (e.g., CRM, commercial platforms, AI‑enabled experiences). Influence product strategy, investment decisions, and prioritization through a strong human‑centered design perspective. Advocate for Experience Design in executive‑level discussions and act as a thought leader. Serve as the design leader for global programs, ensuring alignment across business units, regions, and experience domains. Collaborate with XD peers to establish and scale operating models (intake, prioritization, delivery). Lead, coach, and develop a high‑performing global XD team and external partners, strengthening leadership bench and succession pipelines. Drive alignment across Product, Engineering, Architecture, and Commercial teams to improve delivery outcomes and reduce friction. Foster a culture of collaboration, innovation, and continuous improvement across global teams. Inspire and upskill cross‑functional partners in design thinking and product excellence. Drive adoption and governance of design system to ensure consistency, scalability, and efficiency. Ensure high‑quality, consistent design outputs aligned to enterprise standards and accessibility requirements. Oversee the creation of journey maps, service blueprints, prototypes, and scalable design frameworks. Establish experience metrics and performance frameworks linking design outcomes to business impact. Drive continuous testing, validation, and iteration through VOC, usability research, and field engagement. Lead executive presentations, business reviews, and strategic readouts demonstrating the value of Experience Design. Use data, storytelling, and insights to communicate impact and drive alignment across leadership. Required Qualifications
Bachelor’s degree in Design, Human‑Computer Interaction (HCI), Service Design, or related discipline. 12+ years of experience in experience design, digital product design, or related fields. 5+ years of experience leading design teams and design leaders. Demonstrated leadership in enterprise‑scale transformation programs or global platforms. Proven ability to influence senior stakeholders and lead in highly matrixed organizations. Preferred Qualifications
Experience in healthcare, MedTech, or other regulated industries. Experience with CRM platforms (e.g., Salesforce, Dynamics) or commercial ecosystems. Familiarity with AI‑enabled, data‑driven, or insight‑driven product experiences. Experience leading distributed global teams across regions and business units. Travel: this role may require up to 10% domestic and international travel. Pay & Benefits
The anticipated base pay range for this position is $164,000–$282,900. Additional compensation may include participation in the company’s long‑term incentive program and consolidated retirement plan (401(k)). Benefits include vacation (120 hours per year), sick time (40 hours per year; 48 hours if residing in Colorado; 56 hours if residing in Washington), holiday pay (13 days per year), work, personal and family time (up to 40 hours per year), parental leave (480 hours within one year of birth/adoption/foster care), bereavement leave (240 hours), caregiver leave (80 hours), volunteer leave (32 hours), and military spouse time‑off (80 hours per year). Equal Employment Opportunity Statement
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or other characteristics protected by federal, state or local law. Johnson & Johnson is committed to providing an inclusive interview process for candidates with disabilities. Qualified veterans and individuals with disabilities are actively encouraged to apply.
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