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Solutions EngineerInfoSum Limited • New York, New York, United States
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Solutions Engineer

InfoSum Limited
  • US
    New York, New York, United States
  • US
    New York, New York, United States
Jetzt Bewerben

Über

Department Overview: The client services team includes support, customer success and solutions engineering. The team is responsible for generating value for our customers and sustaining revenue from clients. The team ensures that clients are using InfoSum to its full potential, providing necessary support and representing client opportunities and challenges internally.
Sub Department overview: Solutions Engineering is responsible for technical excellence in the planning and execution of client use cases powered by InfoSum. This team is aligned to support both the Sales team in pre-sale use case validation and technical scoping, as well as Customer Success in post-sale support of client execution and expansion. Solutions Engineering is a client-facing team that also operates independently to build partnerships with technical contacts at clients, resolve technical barriers to success and empower clients and internal teams with custom tools that accelerate adoption of InfoSum’s complete technology offering.
Core Responsibilities:
Collaborate with sales and product management teams to understand customer requirements and business objectives
Design customized technical solutions that meet customer needs and align with company capabilities and product offerings
Develop solution architectures, diagrams, and technical documentation to communicate design specifications and requirements effectively
Configure, customize, and deploy technical solutions, leveraging company products, APIs, and third-party integrations as needed
Conduct solution demonstrations, proof-of-concepts, and pilot projects to showcase functionality and validate solution feasibility
Collaborate with software development teams to ensure seamless integration of customizations and enhancements
Serve as a technical advisor and subject matter expert, providing guidance and support to customers throughout the solution lifecycle
Conduct technical workshops, training sessions, and knowledge transfer sessions to empower customers to maximize the value of their solutions
Troubleshoot technical issues, identify root causes, and implement effective solutions to resolve customer challenges
Stay abreast of industry trends, emerging technologies, and best practices to continuously enhance solution offerings and capabilities
Understand the advertising marketplace in terms of data collaboration and ad tech/mar tech
Provide feedback to product management and development teams to inform roadmap prioritization and feature enhancements
Contribute to the development and documentation of internal processes, tools, and methodologies to streamline solution delivery and support
Understand and comply with InfoSum’s security and privacy policies, and be attentive to information security at all times in the performance of duties for InfoSum
Experience and Qualifications:
3-5 years of experience in solutions engineering, technical consulting, or a related position within the ad-tech, mar-tech, or data technology space
Expert knowledge of solutions engineering and associated departmental operational excellence
Strong knowledge of sales and post-sale practices
Experience in a query language (SQL preferred)
Experience in a scripting language such as Python
Experience in ETL operations with expertise in at least one of these: GCP, Snowflake, AWS, Azure, Databricks
Analytical mindset
Process-oriented
Ability to function and succeed in ambiguous and high-stakes environments
Persuasion, consensus building, and negotiation
Excellent communication skills and ability to present
Ability to establish credibility, trust, and collaborate across teams
Understanding of key value and revenue drivers
Empathy for customers and strong adherence to quality
Understanding of Advertising technology and its impact in a commercial marketing/advertising/paid media space
Benefits:
Competitive commercial bonus plan
Up to $130k base salary (based on experience)
Healthcare benefits
401k
Mental wellbeing and support
For this role, we would ideally like for someone to be based locally and come into the office 2-3 times a week for team syncs, however, if you require more flexibility, we can discuss a solution that works for everyone.
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  • New York, New York, United States

Sprachkenntnisse

  • English
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