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Inbound Customer Service Agent
- Memphis, Tennessee, United States
- Memphis, Tennessee, United States
Über
Disabled Veteran Solutions (DVS)
Make an Impact Through Meaningful Work
Disabled Veteran Solutions (DVS) is seeking dedicated and professional Inbound Customer Service Representatives to support government-based programs across security, health & human services, and state benefits.
This is an opportunity to be part of a mission-driven organization where communication, accuracy, and customer care are essential. As a member of our team, you will serve as a trusted point of contact-providing support, guidance, and resolution to individuals who rely on these services every day.
Start Date:
July 20, 2026. Initial training will take place during your first two weeks.
Position Overview In this role, you will manage inbound customer interactions and provide timely, accurate support across a variety of service areas. You will be responsible for maintaining a high level of professionalism while ensuring each interaction is handled with care and efficiency.
Responsibilities
Answering inbound calls and providing a positive, solution-oriented customer experience
Assisting with basic technical troubleshooting and initiating support tickets as needed
Scheduling appointments at designated service locations
Accurately documenting all customer interactions, including inquiries, concerns, and resolutions
Conducting follow-up calls to ensure issues are resolved and customers remain informed
Delivering consistent, high-quality service in a structured environment
Required Qualifications We are looking for individuals who are reliable, detail-oriented, and capable of managing multiple responsibilities in a remote setting.
High school diploma or GED required; additional education preferred
Prior customer service experience, particularly in call-driven environments
Strong verbal communication skills with the ability to build rapport quickly
Ability to troubleshoot basic technical issues independently
Comfortable working in a remote environment with minimal supervision
Ability to successfully complete an extensive credentialing and background check process
Preferred
Bilingual (English/Spanish) candidates are strongly encouraged to apply
Technical & Work Environment Requirements
Reliable high-speed internet connection
Private, distraction-free workspace
Ability to navigate computer systems efficiently
DVS will provide a computer and monitor; employees are responsible for providing a USB-wired headset
Schedule & Training
Training Schedule:
9:00 AM - 4:30 PM EST
Regular Schedule:
8:00 AM - 8:00 PM, Monday - Friday
Consistent attendance and reliability are essential for success in this role.
Why Join DVS Disabled Veteran Solutions is a nationally recognized leader in business process outsourcing and a certified Service-Disabled Veteran-Owned Small Business (SDVOSB). We are committed to delivering excellence while creating meaningful employment opportunities for Veterans, military families, and professionals seeking purposeful work.
At DVS, you can expect a supportive environment that values performance, encourages growth, and provides opportunities for career advancement.
Build a career where your work matters. Apply today to join the DVS team.
A pre-employment drug screening and criminal background check are required prior to employment.
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Sprachkenntnisse
- English
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