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Technology Customer Help Desk Tech II @ Information TechnologyYoung World Physical Education • Concord, California, United States
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Technology Customer Help Desk Tech II @ Information Technology

Young World Physical Education
  • US
    Concord, California, United States
  • US
    Concord, California, United States
Jetzt Bewerben

Über

Technology Customer Help Desk Tech II Mt. Diablo Unified School District Information Technology – Concord, California
Start Date: July 1, 2026
Job Description Title: Technology Customer Help Desk Technician II
Work Length: 8 Hours Per Day
Days Worked: 260
Definition: Under general supervision provides high level technical centralized service and support to computer users; provides high level technical support to computer users accessing the district’s centralized computer system, stand‑alone and networked; analyzes, troubleshoots, and provides solutions to routine problems; instructs users in the use of computers, software and peripherals; schedules and dispatches Technology and Information Services technicians and senior level technicians to repair work, and performs related work as required.
Examples of duties:
Receives and logs software and hardware trouble calls from school site and central office users; provides identification, analysis, and solutions to routine problems; documents details of more complex problems for analysis and resolution by others.
Works with staff/repair technicians to solve higher level problems and supports productivity tools and electronic devices including, but not limited to, mobile devices, tablets, desktop and laptop computers.
Maintains working knowledge of system software/features and application software, gateway software, LAN software, operating system; maintains working knowledge of hardware and network devices, scanners, printers.
Assists in identification/development of changes and enhancements, coordinates, schedules, and dispatches service calls, monitors alerts, supports email system, creates system accounts, maintains repair logs, provides status updates to users.
Coordinates with outside vendors, prepares reports, maintains equipment inventory, assists in developing user manuals, recommends/supports hardware/software purchasing; performs related duties as assigned.
Desired Qualifications Training and Experience Any combination equivalent to high school graduation and college level coursework in computer science or information systems. Minimum of three years paid experience with Apple devices, PC devices, and hardware maintenance support vendors; experience supporting Microsoft Office, network packages, Apple packages, server support, Windows/Apple operating systems, and equivalents. Experience with student information systems, human resources or financial systems.
Knowledge of
Office productivity tools and electronic devices including mobile devices, tablets, desktop and laptop computers
Principles/practices of using information systems and related equipment
MDUSD web‑based applications and online services
Electronic devices and networking operating systems, word processing, spreadsheets, presentation software, office automation, databases, desktop publishing
Internet browsers and Internet access
Appropriate English usage, spelling and grammar
Diverse academic, socioeconomic, cultural and ethnic backgrounds of students and staff
Skills
Supporting, coordinating, and responding to higher level complex trouble calls
Communicating clearly and effectively orally and in writing
Reading technical manuals & developing training materials and documentation
Conducting staff trainings
Working with data and producing reports
Abilities
Describe technical problems to technical staff or external support agencies
Diagnose complex problems involving multiple hardware and software issues
Operate devices with proficiency using word processing, spreadsheets, desktop publishing, databases
Diagnose problems via telephone/internet/email
Describe solutions to non‑technical and technical users over phone/email
Advance troubleshooting network problems and provide solutions
Maintain effective working relationships with staff, users, administrators, vendors
Work under pressure
Licenses & Certificates
A valid California driver’s license is required.
Must successfully pass the District’s pre‑employment fingerprinting and TB testing.
Ability to meet requirements as set forth in applicable state and federal laws and District Annual Notices (Mandated Reporting, Blood Borne Pathogen).
Physical Abilities Sit for extended periods; dexterity of hands/fingers; reach overhead; bend at waist; hear and speak; sufficient vision; lift light objects up to 25 lbs.
Job Requirements
Citizenship, residency, or work visa required.
Salary: $31.32 to $38.07 per hour.
Contact Information
Human Resources – Concord, California 94519
Phone: 925‑682‑8000 ext. 4153
Email: personnelfrontdesk@mdusd.org
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  • Concord, California, United States

Sprachkenntnisse

  • English
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