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Account Manager, Commercial (Central)
- Washington, Utah, United States
- Washington, Utah, United States
Ăśber
Our mission is to elevate leading brands through unforgettable digital connections with their customers. Sitecore delivers a composable digital experience platform that empowers the world's smartest and largest brands to build lifelong relationships with their customers. Thousands of blue-chip companies including American Express, Porsche, Starbucks, L'Oral, and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers. The Sitecore values are what drive and unite us across the globe.
The OpportunityAs an Account Manager your primary focus is managing and growing relationships with our existing customer base. In this role, you will serve as a trusted advisor to our customers, ensuring their continued success with Sitecore's solutions and driving expansion opportunities within their organizations. This position calls for a driven individual who thrives on winning new business, understanding the complex business challenges of your prospects, and clearly communicating the value of a Sitecore solution to various client audiences.
What You'll Do- Act as primary contact for designated accounts, fostering strong relationships across all levels.
- Understand each customer's unique objectives, challenges, and requirements, aligning Sitecore solutions accordingly.
- Proactively identify opportunities for upselling, cross-selling, and contract renewals to drive revenue growth.
- Collaborate cross-functionally with internal teams and leverage Sitecore's partner network for exceptional client support.
- Develop and execute strategic account plans to maximize satisfaction, retention, and lifetime value.
- Monitor customer health and address issues promptly to ensure long-term partnerships.
- Stay updated on industry trends, competitive landscape, and customer feedback to inform product enhancements.
- 5+ years' of experience in software sales or SaaS environment.
- Account management/sales experience in an enterprise environment, selling Content Management, Customer Experience, Commerce, or Digital Asset Management (DAM) technologies preferred.
- Strong business acumen and understanding of digital marketing concepts, content management systems, and the evolving digital landscape.
- Strong communication skills with the ability to build rapport and credibility with clients at all levels of the organization.
- Results-oriented mindset with a focus on driving customer satisfaction, retention, and revenue growth.
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
- Experience presenting onsite to executive stakeholders and ability to showcase strong communication skills.
- Possess high empathy and excitement for what can be defined as digital customer experience.
- Tenacious, ambitious, self-starter, naturally curious, highly coachable, high emotional intelligence and self-aware.
- Sales and Customer Success are the key to our success! We are tapping into an exciting $30B market opportunity that is still very much in its infancy and feel It's never been a better time to join Sitecore. Growth for us means growth for you and your career.
- Great team and company culture! You can find out more about our company culture in the Sales and Customer Success team and our commitment to creating a diverse and inclusive workplace.
After an offer is made and accepted, E-verify will be utilized to establish your identity and employment eligibility as required by the U.S. Department of Homeland Security. Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic. Typical pay range is $125,000-$220,000 OTE (on target earning)
Sprachkenntnisse
- English
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