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WorkForce Software, Senior Client Success ManagerAutomatic Data Processing • Livonia, Michigan, United States
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WorkForce Software, Senior Client Success Manager

Automatic Data Processing
  • US
    Livonia, Michigan, United States
  • US
    Livonia, Michigan, United States
Jetzt Bewerben

Über

Senior Client Success Manager

WorkForce Software, an ADP company, is hiring a Senior Client Success Manager. If you are looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress and are a continuous learner who embraces ongoing training, development, and mentorship opportunities, this may be just the opportunity you've been searching for. This role is in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.

As a Senior Client Success Manager, you'll drive meaningful, long-term relationships with Workforce global enterprise clients by serving as their trusted advisor and advocate. You will own the client lifecyclefrom onboarding through renewalensuring alignment to business goals, delivering measurable outcomes, and proactively identifying opportunities to enhance value. By leveraging data insights, cross-functional collaboration, and a client-first mindset, you will help clients maximize their investment while contributing to retention and growth.

You will manage a portfolio of enterprise clients while proactively monitoring client health, engagement, and satisfaction. You'll partner across Sales, Support, Product, and Services teams to resolve issues, drive adoption, and ensure seamless experiences. From analyzing trends and leading client conversations to coordinating escalations and uncovering growth opportunities, you will balance strategic relationship management with hands-on execution in a fast-paced, client-centric environment.

To thrive in this role, you bring strong experience in client success, account management, or relationship management, along with the ability to navigate complex client environments. You are proactive, analytical, and comfortable using data to tell a story and drive decisions. You can influence without authority, communicate confidently with executive stakeholders, and manage competing priorities. In return, you'll play a critical role in delivering client value, shaping client experiences, and contributing directly to business growth and retention. We also have a healthy dose of fun. Not only can you find a career here, but friendships that last in a company that values inclusion.

Responsibilities include client partnership, lifecycle ownership, performance management, growth & retention, cross-functional collaboration, and issue resolution.

Required qualifications include 8+ years of experience in client success, account management, or relationship management, 35+ years of experience in HCM, preferably in Workforce Management (WFM) or Time & Attendance solutions, strong business acumen, experience managing complex, enterprise-level client relationships, strong communication skills, analytical and problem-solving skills, and the ability to travel up to 10-15% with the potential for international travel. Associates are expected to work a flexible hybrid model 3 days per week in the office.

Preferred qualifications include experience in program or project management, familiarity with Salesforce or similar CRM platforms, experience working cross-functionally across Sales, Product, Support, and Services, and exposure to workforce technology or SaaS environments. A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include experience noted above OR military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.

You'll love working here because you can be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights. You can belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences. You can grow your career in an agile, fast-paced environment with plenty of opportunities to progress. You can continuously learn with ongoing training, development, and mentorship opportunities for even the most insatiable learner. You can be your healthiest with best-in-class benefits start on Day 1 because healthy associates are happy ones. You can balance work and life with resources and flexibility to more easily integrate your work and your life. You can focus on your mental health and well-being. You can join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live. You can get paid to pay it forward with company-paid time off for volunteering for causes you care about.

Apply today!

  • Livonia, Michigan, United States

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  • English
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