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Technical Business Analyst
- Portland, Oregon, United States
- Portland, Oregon, United States
Über
Location Hybrid to Portland office (Tues/Wed/Thurs)
Responsibilities
Implement the scope as agreed upon and guide the client through the functional and technical pieces of the implementation
Collaborate with internal and external stakeholders to understand client business needs and translate needs to configuration of the solutions; assist the client in evaluating options and alternatives to ensure business needs are met, while driving the adoption of best practices and avoiding custom work
Author functional and/or technical specifications for client implementations
Configure tools and solutions, as applicable
Analyze and triage functional and technical issues throughout the implementation
Define and drive the client acceptance testing process to identify required changes and communicate changes to development
Provide post-launch functional and technical support until the implementation is stabilized and fully transitioned to the long-term client care team
Conduct webcast client-based training sessions as needed
Provide feedback to Product Development on the configurations for our products and what customizations can be accommodated
Participate in process improvement initiatives
Qualifications
1 - 2 years of experience writing functional and/or technical requirements for software implementations
Demonstrated ability to successfully implement complex and technical solutions in a technology‑intensive, dynamic and fast‑paced environment
Exhibit confidence and a knowledge of industry practices when solving business problems
Highly organized individual with successful multi‑tasking skills
Independent time management skills
Manage client expectations effectively
Professional and client‑friendly presence
Expert with Excel
Must be proficient with advanced analytic functions such as VLOOKUP, named ranges, pivot tables, formulas, etc.
Proficient in SQL
Strong grasp of MS Office products
Logical thinker with sound problem solving abilities
Proficient written communication, verbal communication and presentation skills
Preferred
BS/BA or equivalent
Experience with Quality Assurance
Ability to travel 5-10% when needed
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Sprachkenntnisse
- English
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