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Windows Systems Administrator
- Albuquerque, New Mexico, United States
- Albuquerque, New Mexico, United States
Über
Responsibilities
Provide users with interactive issue troubleshooting in a complex computing hardware and software environment
Monitor user issue tickets through to resolution by other support teams and document resolutions in a knowledge base
Work with application and system supporters to identify advanced solutions to user issues
Perform computer builds, upgrades, maintenance, and diskless/disk full/VDI support
Qualifications
BS/BA Computer Science related degree or in lieu of degree 6 years of related experience
DOE Q Clearance to Start or DoD Top Secret with Reciprocity
Must be US Citizen
100% Onsite support, with potential On Call support
Required Skills
Windows System Administration in a corporate environment, minimum of 2 years
Experience with computer desktop builds/rebuilds for networked and standalone environments
Ability to research, assemble, and evaluate information or data regarding industry practices or applicable regulatory changes and recommend sound, practical solutions to complex issues
Ability to create and maintain process and procedure documentation, to include but not limited to user instructions, job aides, checklists, etc.
Experience in adherence to policies, such as Cyber Security, Information Protection, Safety and Security policies for the work performed.
Proficient with Microsoft Office Suite
Desired Skills
Familiarity of supporting classified computing
Organized individual with self-drive to complete tasks
Customer service focused individual
Experience with Service NOW or equivalent Ticketing System
Familiar with the maintenance and operation of CAD Software, such as AutoCAD, SolidWorks, Siemens Xpedition, and CREO
Familiar with the maintenance and operation of VMware and Virtual Machine environments
It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law.
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Sprachkenntnisse
- English
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