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Desktop SupportCollabera Technologies • United States
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Desktop Support

Collabera Technologies
  • US
    United States
  • US
    United States
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Description
Home Search Jobs Job Description
Desktop Support
Direct Hire: Scottsdale, Arizona, US
Salary Range: 24.00 - 26.00 | Per Hour
Job Code: 370114
End Date: 2026-07-18 Days Left: 29 days, 4 hours left
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Client : Insurance Firm
Job Title : IT Support Analyst
Location : Scottsdale, AZ 85251 - Hybrid - 3-day onsite
Duration : 6-month contract (Extension/Conversion will be based on performance)
Pay Range:
($24 - $26) hourly
Responsibilities: Provide Level 1/Level 2 IT support to end users in an enterprise environment. Manage, monitor, and update service tickets through resolution. Handle escalated support issues and coordinate with internal/external IT teams. Support new hire onboarding, account setup, and access provisioning. Ensure SLA compliance and maintain excellent customer service standards. Contribute to continuous service improvement initiatives. Required Qualifications:
5+ years of Help Desk, Service Desk, or Customer Service experience. 2+ years of IT support or IT service management experience. Experience with ticketing systems and incident management processes. Strong knowledge of MS technologies (MS 365, Outlook, Windows, etc.). Understanding of ITIL principles and IT support frameworks. Excellent communication, troubleshooting, and stakeholder management skills. Preferred Qualifications:
ITIL Certification. Experience supporting users in a large enterprise environment. Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable). Job Requirement
Help Desk It Desk Service Desk IT Support MS 365 Ticket Ticketing L1 L2 L3 Reach Out to a Recruiter Recruiter Email Phone Mradul Khampariya mradul.khampariya@collabera.com 8139371148
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  • United States

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