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Manager, Software Development Engineering - Enterprise Applications8350 Oak Street Health MSO LLC • Granite Heights, Wisconsin, United States
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Manager, Software Development Engineering - Enterprise Applications

8350 Oak Street Health MSO LLC
  • US
    Granite Heights, Wisconsin, United States
  • US
    Granite Heights, Wisconsin, United States
Jetzt Bewerben

Über

We are looking for a Manager, Software Development Engineering to lead a team of 4–6 engineers and analysts responsible for the day‑to‑day support, operations, and administration of HCD’s suite of enterprise tools, reporting to the Lead Director, Software Development Engineering. The position is not purely supervisory; the manager will also troubleshoot integrations, support users, and maintain system health while providing steady leadership. KEY RESPONSIBILITIES
Team Leadership & People Management
Lead, mentor, and develop a team of 4–6 enterprise application specialists and administrators. Conduct regular 1:1s, performance reviews, and career development conversations. Foster a collaborative, service‑oriented team culture with high accountability and strong follow‑through. Coordinate workloads, manage priorities, and ensure appropriate coverage across all supported platforms. Enterprise Application Operations
Oversee the support and administration of core enterprise platforms, primarily Google Workspace, Slack, and the broader SaaS tool portfolio. Provide operational support to Atlassian and ServiceNow environments as needed. Act as an escalation point for complex issues and serve as a hands‑on contributor when capacity or technical complexity demands. Own the operational health of each platform, including uptime, user access, configuration governance, and integration integrity. Manage and triage a support and project queue, ensuring timely resolution of tickets and requests across all supported applications. License Management & Vendor Oversight
Lead quarterly license audits across all enterprise applications, identifying optimization opportunities and ensuring compliance. Track renewal timelines, coordinate with procurement and finance stakeholders, and maintain accurate license inventories. Serve as the primary operational contact for SaaS vendors, managing support escalations and relationship touchpoints. Process Improvement & Governance
Develop and maintain standard operating procedures, runbooks, and documentation for all supported tools. Identify inefficiencies in existing workflows and drive improvements to reduce manual effort and improve reliability. Ensure consistent adherence to access management, change control, and security policies across the application portfolio. Collaborate with the Lead Director, Software Development Engineering to communicate status, surface risks, and contribute to planning and roadmap discussions. REQUIRED QUALIFICATIONS
3+ years of experience in IT operations, enterprise application administration, or a related technical discipline. Proven ability to manage multiple priorities in a fast‑paced, distributed environment. Experience supporting SaaS‑based enterprise tools and managing associated operations (onboarding, off‑boarding, troubleshooting, licensing). Strong communication skills with the ability to translate technical topics for non‑technical stakeholders. Comfort operating as an individual contributor when needed; hands‑on mindset. Bachelor’s degree (preferred). PREFERRED QUALIFICATIONS
1 year of people management or team‑lead experience, with demonstrated ability to develop and support direct reports. Hands‑on administrative experience with Google Workspace and/or Slack. Working knowledge of ServiceNow, Jira / Jira Align, or Confluence. Familiarity with ITSM principles and ticketing workflows (ServiceNow or Jira). Experience conducting software license audits and managing SaaS vendor relationships. Background supporting internal enterprise tools within a healthcare, managed care, or regulated environment. Exposure to IT governance, access management, or compliance processes. Experience working within organizations that are subsidiaries or divisions of larger enterprises. WHAT WE'RE LOOKING FOR
The right candidate leads by example, is not afraid to dig into a broken workflow or help a user solve an issue, and brings that same energy to developing the people on their team. They are organized, calm under pressure, comfortable managing strategic and tactical tasks, communicate clearly, own their work, and elevate the team around them. ANTICIPATED WEEKLY HOURS
40 hours per week. PAY RANGE
Typical pay range: $83,430.00 – $222,480.00. Base salary will depend on experience, education, geography, and additional factors. BENEFITS
Medical, dental, and vision coverage. Paid time off. Retirement savings options. Wellness programs and resources. Additional benefits details provided during the application process.
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  • Granite Heights, Wisconsin, United States

Sprachkenntnisse

  • English
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