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Senior Applications AnalystHouston Methodist • Houston, Texas, United States
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Senior Applications Analyst

Houston Methodist
  • US
    Houston, Texas, United States
  • US
    Houston, Texas, United States
Jetzt Bewerben

Über

At Houston Methodist, the Senior Application Analyst position is responsible for expert level support and configuration of assigned applications. The role includes assisting, training, and supporting customers and junior analysts with system operation and administration. The analyst trains and mentors junior analysts and works with customers at all organizational levels to enhance operational efficiencies.
FLSA Status Exempt
Qualifications
Education: Bachelor’s degree in Information Technology, Business Administration, or a related field; or experience working as a licensed clinical or certified IT professional.
Additional four years of experience in lieu of a bachelor’s degree or licensed clinical or certified IT professional experience.
Experience
Five years’ experience in IT or clinical or business workflow required.
Experience supporting large-scale clinical, ancillary or business environments.
Skills and Abilities
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations.
Proficiency in speaking, reading, and writing English necessary to perform essential functions of this job, especially where patient or employee safety or security is involved.
Ability to effectively communicate with patients, physicians, family members and co‑workers in a customer‑service focused manner and with positive language.
Expert ability and skill to troubleshoot system problems and engineer solutions with IT customers and vendors.
Expert technical skills to support multiple applications and projects simultaneously.
Strong knowledge of project management methodologies and the ability to apply them to large‑scale system implementation.
Strong knowledge of multidisciplinary clinical or business information systems.
Demonstrated leadership skills.
Expectation to be proactive in all areas of responsibility.
Essential Functions People
Acts as liaison between work teams and departments.
Facilitates team and client meetings and delivers well‑organized presentations.
Serves as a role model and mentor to other team members through formal and informal methods, including training newly onboarded or junior teammates.
Service
Facilitates working group sessions with relevant departments to identify and drive requirements to improve business processes, continually seeking opportunities to increase customer satisfaction and deepen client relationships.
Sets customer expectations, prioritizes tasks, and delivers solutions on time. Proposes solutions to problems and considers timeliness, effectiveness, and practicality in addressing client needs.
Manages customer expectations and deliverables through meetings, phone calls, presentations, and written reports.
Quality/Safety
Oversees and monitors multiple large‑scale projects within multiple functional departments.
Establishes project plans and objectives to ensure goal attainment within defined parameters; implements and supports large, complex applications with technical experience in systems analysis, design, building, testing, and implementation.
Communicates potential project and implementation issues, plans for resolution, and produces status updates to all stakeholders, including customers and management.
Creates custom solutions or advanced configuration options to solve operational or workflow issues.
Finance
Coordinates and provides problem resolution, technical analysis, cost and resource estimates, work plans, workflow documentation, and progress reports on assigned projects.
Applies project management methodology standards to communicate and successfully accomplish assigned projects within budget guidelines.
Growth/Innovation
Seeks opportunities to remain relevant with current and leading technologies; evaluates and recommends technologies for growth and long‑term planning.
Partners with team members to support a learning environment; leads or facilitates IT and business initiatives across IT.
Participates in professional development and completes an Individual Development Plan (IDP).
Supplemental Requirements Work Attire
Uniform: No
Scrubs: No
Business professional: Yes
Other (department approved): No
On‑Call Employees may be required to be on‑call during emergencies (e.g., disaster, severe weather events) regardless of selection below.
On Call: Yes
Travel Travel specifications may vary by department.
May require travel within the Houston Metropolitan area: Yes
May require travel outside Houston Metropolitan area: Yes
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  • Houston, Texas, United States

Sprachkenntnisse

  • English
Hinweis für Nutzer

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