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Business Architect Senior (Sales Force Solutions Engineer)PNC • Chicago, Illinois, United States
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Business Architect Senior (Sales Force Solutions Engineer)

PNC
  • US
    Chicago, Illinois, United States
  • US
    Chicago, Illinois, United States
Jetzt Bewerben

Über

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.
As a Business Architect Senior (Salesforce Solutions Engineer) within PNC's Retail Banking-Operational Effectiveness team, you will be based in Chicago, IL, Atlanta, GA, New York, NY or Pittsburgh, PA, with additional locations considered within PNC’s footprint.
The Business Architect Senior / Salesforce Solution Engineer is a strategic, client‑facing technical expert who partners closely with business leaders, account executives, and cross‑functional teams to translate complex business needs into scalable Salesforce‑driven solutions. This role bridges the gap between business strategy and technology execution—advising stakeholders, architecting solutions, and ensuring successful adoption of Salesforce capabilities across the enterprise.
The ideal candidate blends strong business acumen with deep Salesforce platform expertise, and excels at designing innovative, value‑driven solutions that support organizational growth and operational excellence.
Key Responsibilities
Discovery & Technical Advising: Partner with the Business on discovery sessions to understand business objectives, pain points, and technical requirements.
Help Product Managers identify opportunities to streamline, automate, or enhance operations using the latest Salesforce capabilities.
Serve as a trusted advisor, providing guidance on platform best practices, architecture standards, and technology alignment.
Solution Design & Demonstrations: Architect tailored Salesforce solutions that align with business strategy, functional needs, and enterprise architecture principles.
Build, configure, and deliver engaging, purpose‑built demos and prototypes illustrating solution value and feasibility.
Translate complex technical concepts into clear, compelling narratives for both technical and non‑technical audiences.
Product & Platform Expertise: Act as an enterprise Salesforce subject‑matter expert, maintaining deep knowledge of Sales Cloud, Financial Services Cloud, AI tools, and extensibility options.
Provide guidance on both declarative (click‑based) and programmatic (Apex, Lightning Web Components, APIs) solution patterns.
Stay informed about Salesforce releases, innovations, and industry trends to proactively recommend enhancements.
Role Impact This role is instrumental in shaping how the organization leverages Salesforce to drive transformation, improve customer experiences, and enable operational efficiency. The Business Architect Senior ensures that Salesforce solutions are not only technically sound but strategically aligned to business goals.
Qualifications Required
Extensive experience in Salesforce solution engineering, business architecture, or related roles.
Strong understanding of Salesforce platform architecture, capabilities, and configuration tools.
Proven experience designing end‑to‑end solutions that integrate business processes, technology, and user experience.
Excellent communication, facilitation, and presentation skills.
Ability to translate business problems into scalable, high‑impact technical solutions.
Preferred
Salesforce certifications (e.g., Application Architect, System Architect, Sales/Service Cloud Consultant, Platform App Builder).
Experience with large‑scale enterprise environments, multi‑cloud implementations, or complex integration landscapes.
Background in pre‑sales engineering, or enterprise solution architecture.
Familiarity with Banking, Financial Services, or at least Retail Sales.
Company Culture & Expectations
Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk – Assessing and effectively managing all risks associated with business objectives and activities to ensure adherence to PNC's Enterprise Risk Management Framework.
Education & Certifications Bachelors degree required; a Masters, PhD, or relevant certifications desirable. Industry‑relevant experience typically 8+ years.
Pay Transparency Base Salary: $123,000.00 – $217,100.00. Salaries may vary based on geographic location, market data, and individual skills, experience, and education. This role is incentive eligible with payment based on company, business, and/or individual performance.
Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Options for full‑time employees include medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options, life insurance, disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement, adoption, surrogacy, and doula reimbursement, educational assistance, robust wellness programs, and paid time off.
Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Include “accommodation request” in the subject line and your name, job ID, and preferred method of contact. Applicants may also call 877‑968‑7762 and say “Workday” for accommodation assistance. All information will be kept confidential and used only as required to provide reasonable accommodations.
Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
California Residents Refer to the California Consumer Privacy Act Privacy Notice for how PNC may use or disclose your personal information in our hiring practices.
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  • Chicago, Illinois, United States

Sprachkenntnisse

  • English
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