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Applications Support ManagerCustomers Bank • New York, New York, United States
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Applications Support Manager

Customers Bank
  • US
    New York, New York, United States
  • US
    New York, New York, United States
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Über

Role Overview The Applications Support Manager is responsible for leading the operational support, administration, maintenance, and continuous improvement of enterprise and banking applications across the organization. This role provides leadership for the application support team while ensuring high availability, stability, performance, and customer satisfaction for critical business platforms and integrations. What You Will Do The ideal candidate will possess strong technical expertise in enterprise application support, production operations, incident management, application upgrades, and platform administration, along with proven leadership experience managing technical teams in a fast-paced environment. Why It Might Be a Fit The ideal candidate will possess strong technical expertise in enterprise application support, production operations, incident management, application upgrades, and platform administration, along with proven leadership experience managing technical teams in a fast-paced environment. Requirements Bachelor’s degree in Computer Science, Information Technology, or a related field 7+ years of experience in application support, enterprise systems administration, or technical operations 3+ years of leadership experience managing technical teams, including contractors and full-time employees Experience supporting enterprise applications within banking, financial services, or regulated environments Strong experience managing production support operations, incident management, and change management processes Experience supporting enterprise platforms such as ServiceNow and banking-related applications Strong understanding of APIs, integrations, authentication methods, and secure application connectivity Experience supporting Windows Server, Azure/cloud environments, and SQL-based applications Strong troubleshooting, analytical, and problem-solving skills in complex enterprise environments Experience with operational monitoring, automation, and process improvement initiatives Familiarity with ITSM platforms and operational tools including ServiceNow and monitoring solutions Excellent communication, organizational, and stakeholder management skills Ability to manage multiple priorities and lead teams effectively in a fast-paced environment Benefits Equal opportunity employer. Reasonable accommodations for qualified individuals with disabilities.
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  • New York, New York, United States

Sprachkenntnisse

  • English
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