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Technical Applications Scientist (TAS) - ResearchBD Mexico • Boston, Massachusetts, United States
Jetzt Bewerben
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Technical Applications Scientist (TAS) - Research

BD Mexico
  • US
    Boston, Massachusetts, United States
  • US
    Boston, Massachusetts, United States
Jetzt Bewerben

Über

Job Description At Waters, Technical Applications Scientists are critical to ensuring customers realize the full value of their investment through expert scientific support, training, and workflow optimization. Operating at the intersection of science and customer success, you guide users from onboarding through long‑term success, turning complex technologies into impactful, real‑world outcomes and discoveries.
Role Summary Enable science. Drive adoption. Support success.
Key Responsibilities Customer Engagement & Training
Lead customer onboarding activities to ensure a smooth transition from purchase to implementation
Deliver high‑quality scientific training tailored to customer needs and skill levels
Educate customers on best practices to maximize instrument and application performance
Support initial setup and validation of customer workflows
Post‑Sale Technical Support & Troubleshooting
Provide advanced troubleshooting and technical guidance across applications and workflows
Partner with customers to resolve technical challenges efficiently and effectively
Serve as a trusted scientific resource for ongoing support needs
Escalate complex issues and coordinate with internal teams as needed
Workflow Optimization & Adoption
Drive product utilization through proactive engagement and education
Advise on customer workflows to improve efficiency and outcomes
Identify gaps and recommend best‑practice solutions
Support customers in achieving measurable success with instruments and reagents
Customer Success & Retention
Improve customer satisfaction and retention through consistent engagement
Reinforce the value delivered and ensure customers achieve their intended outcomes
Build strong, long‑term relationships with scientific stakeholders
Support customer success initiatives aligned to business objectives
Expansion & Opportunity Identification
Identify opportunities to expand usage within existing workflows and applications
Uncover potential needs for additional products, reagents, or capabilities
Partner with Account Managers and Technical Sales Specialists to support business expansion opportunities
Contribute insights that support territory growth strategies
Cross‑Functional Collaboration
Partner closely with Account Managers, TSS, Service, and Marketing teams
Support coordinated customer engagement strategies across roles
Provide field feedback to influence product development and training programs
Contribute to a collaborative, team‑based customer success model
What Success Looks Like
Enables customers to achieve desired scientific outcomes
Accelerates customer onboarding and reduces time to productivity
Reduces technical and implementation challenges
Increases product utilization and workflow adoption
Improves customer satisfaction, retention, and long‑term loyalty
Identifies and supports expansion opportunities within accounts
Qualifications & Experience Required
Bachelor’s degree in life sciences or related scientific field
Demonstrable experience with flow cytometry applications and cell sorting
Ability to troubleshoot complex workflows and technical issues
Proven ability to translate scientific concepts into practical application
Strong training, presentation, and communication skills
Willingness to travel within the assigned territory
Preferred
Advanced degree in life sciences or related scientific field
Experience with spectral flow cytometry and related applications
Experience operating and troubleshooting cell sorters
Experience supporting post‑sale customer training
Familiarity with laboratory workflow optimization and method development
Experience working cross‑functionally in commercial or support environments
Work Environment & Travel
Field‑based role requiring frequent remote and in‑person customer interactions
Travel aligned to customer needs
Benefits
Enable customers to achieve meaningful scientific outcomes
Work with innovative technologies and applications
Collaborate across scientific and commercial teams
Directly impact customer success and long‑term value creation
Who Thrives in This Role
Scientists passionate about teaching, training, and enabling others
Customer‑focused professionals who value long‑term, scientific relationships
Problem solvers who enjoy troubleshooting and optimizing workflows or assays
Collaborative partners who work effectively across teams
Individuals highly self‑motivated to deliver best‑in‑class technical support to a commercial organization
Who This Role Is Not For
Individuals seeking purely transactional or non‑customer‑facing roles
Those uncomfortable with travel and field‑based customer engagement
Candidates who prefer reactive vs. proactive customer support
Equal Opportunity Waters is an Equal Opportunity Employer committed to building an inclusive workplace that empowers all employees to thrive.
Compensation The expected compensation range for this role is $95,600.00 – $153,000.00 USD Annual. Final compensation will be determined based on experience, skills, and geographic location.
Primary Work Location USA CA - Milpitas 135
#J-18808-Ljbffr
  • Boston, Massachusetts, United States

Sprachkenntnisse

  • English
Hinweis für Nutzer

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