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Inside Sales Representative II
- Golden, Colorado, United States
- Golden, Colorado, United States
Über
Inside Sales Representative II
Roles and Responsibilities:
Respond and follow up to customer requests or concerns of any type with increasing level of complexity and for higher visibility accounts.
Coordinate requests for quotation activities to include value pricing, cost and technical review with sales, production, and Engineering personnel.
Manage CRM data for effective communication of sales opportunities, customer quotes, and account contacts and status.
Provide customer price quotes using approved price list or working with account manager / pricing analyst.
Initiate corrective action requests to ensure quality and service issues are being addressed.
Support field sales and requests from management for information, samples, literature and quotes.
Support commercial goals through actively obtaining orders and available forecasts from existing customers.
May participate in preparation and submittal of customer surveys.
Work in conjunction with Account Managers and Operations to provide inputs for forecasting.
Work closely with Planning, Operations, and Accounting to effectively manage customer needs and unique requests.
Establish cross‑functional relationships to support customer needs and expectations.
Work closely with sales management to establish long‑term contract agreements with customers.
Identify and report market and competitive intelligence through conversations with the customer.
May provide guidance and support to junior members of the team.
Job Requirements: Education:
High School Diploma or equivalent required. Vocational degree or college degree preferred.
Experience:
5 years minimum customer service experience external, 3 years within CoorsTek in a customer service role.
Functional/Technical Knowledge, Skills & Abilities:
Maintains high level of understanding of technical product and process knowledge.
Performs tasks utilizing excellent written and verbal communication skills and must possess excellent listening, evaluating, and negotiating skills.
Performs detailed oriented tasks utilizing intermediate math skills.
Performs tasks utilizing Windows, Microsoft Office, Salesforce, and ERP.
Must be able to work with a diverse variety of people from different cultures and backgrounds.
Ability to understand and act on verbal and written instructions.
Intermediate computer and time‑management skills.
Ability to learn and understand CoorsTek products and services and the relationship to customer use.
Ability to read and understand technical drawings and customer specifications.
Ability to learn and understand CoorsTek's Global Trade Policies.
Maintains strong focus on customer service. Ability to proactively solve problems independently.
Target Hiring Range Hourly: USD 29.98 - USD 36.63
Actual compensation is commensurate with experience, skills and education. CoorsTek strives to give all qualified applicants equal opportunity and to make selection decisions on job related factors. Do not provide any information on the application which will indicate your race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity, pregnancy, genetic information, veteran status, or any other status protected by law or regulation.
If you like working for a company that makes a real difference in the world, you'll enjoy your career with us!
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Sprachkenntnisse
- English
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