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3rd Line IT EngineerMCS Group • Ormskirk, England, United Kingdom
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3rd Line IT Engineer

MCS Group
  • GB
    Ormskirk, England, United Kingdom
  • GB
    Ormskirk, England, United Kingdom
Jetzt Bewerben

Über

*THE ROLE*
As a Lead IT Engineer, *you will serve as the final escalation point for technical issues* across our client base. You’ll work on the most complex incidents, assist in service design and delivery, deliver a wide range of IT projects, such as Microsoft 365 migrations, infrastructure upgrades, networking installations, and act as a technical reference point for the service desk. This role is ideal for a senior engineer with strong all-round knowledge, excellent troubleshooting ability, and a proactive mindset for continuous improvement.
*KEY RESPONSIBILITIES*
- Act as the highest escalation point for technical incidents and service requests.
- Troubleshoot and resolve complex issues across infrastructure, networks, cloud, servers, firewalls, and endpoint management.
- Perform root cause analysis for recurring or critical issues and implement permanent fixes.
- Handle advanced onboarding, migrations, and client infrastructure projects where required.
- Support, guide and mentor all engineers on complex issues and personal development.
- Lead on difficult or high-priority client cases, maintaining calm under pressure.
- Assist with creating and maintaining internal knowledge base and documentation.
- Liaise with vendors and suppliers for support escalations and service issues.
- Communicate with clients clearly, particularly around complex technical issues, ensuring confidence and understanding.
- Support the Account Management team with technical insight when reviewing client environments.
- Deliver technical tasks within client projects including configuration, migration, implementation, and testing.
- Work on Microsoft 365, networking, server and endpoint projects.
*EXPERIENCE AND SKILLS NEEDED*
- 5+ years in IT support roles.
- Broad technical experience across Windows Server, Microsoft 365, networking (DNS, DHCP, routing), firewalls, cloud technologies, and backup solutions.
- Experience with RMM and PSA tools.
- Strong diagnostic, troubleshooting and decision-making skills.
- Calm, structured approach to problem-solving with a high attention to detail.
- Able to mentor others and contribute to the improvement of the overall service function.
- Relevant industry certifications (e.g. Microsoft, Cisco, CompTIA) are desirable.
*WHAT WE OFFER*
- *Private healthcare*
Access to private medical cover for faster treatment and peace of mind.
- *33 days holiday per annum, including bank holidays and your birthday off*
Generous holiday allowance to help you rest, recharge and celebrate.
- *Professional development plans*
Structured plans to support your career growth and long-term goals.
- *8 hours of training per month*
Dedicated time each month for learning, development, or certifications.
- *Funded qualifications*
We cover the cost of relevant professional qualifications to support your progression.
- *Employee of the Quarter scheme, with the potential to win substantial prizes*
Quarterly recognition programme to reward high performers.
- *Company events and nights out*
Regular team socials and celebrations throughout the year.
- *Discounted gym membership*
Stay active with discounted access to local gyms.
- *Perkbox rewards account, providing a range of discounts*
Nationwide perks and everyday savings through your Perkbox membership.
- *Mental health support*
Access to mental wellbeing resources and confidential support through our healthcare provider.
- *Pension contribution*
Company contributions to help you plan for the future.
- *Free onsite parking*
No daily parking stress, just pull up and walk in.
- *Large, modern office with breakout room*
A bright, spacious workspace with breakout areas for collaboration and downtime.
*HOW TO APPLY*
If you wish to apply for this role, please send your CV directly to careers@mcsgroup.com.
Pay: £45,000.00-£55,000.00 per year
Benefits:
* Bereavement leave
* Canteen
* Company events
* Company pension
* Employee mentoring programme
* Free parking
* Gym membership
* On-site parking
* Private medical insurance
Ability to commute/relocate:
* Ormskirk L40: reliably commute or plan to relocate before starting work (required)
Application question(s):
* Why would you like to work at MCS?
Experience:
* IT support: 5 years (required)
Work Location: In person
  • Ormskirk, England, United Kingdom

Sprachkenntnisse

  • English
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