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Lead Epic Clinical Applications TrainerPhase2 Technology • Austin, Texas, United States
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Lead Epic Clinical Applications Trainer

Phase2 Technology
  • US
    Austin, Texas, United States
  • US
    Austin, Texas, United States
Jetzt Bewerben

Über

Lead Epic Clinical Applications Trainer Hiring Department:
Dell Medical School
Position Open To:
All Applicants
Weekly Scheduled Hours:
40
FLSA Status:
Exempt from FLSA
Earliest Start Date:
Immediately
Position Duration:
Expected to Continue
Location:
UT MAIN CAMPUS
General Notes The Lead Clinical Applications Trainer supports enterprise-wide clinical application training initiatives with a primary focus on Epic and related clinical technologies. This position partners closely with clinical, operational, and technical stakeholders to support onboarding, optimization, workflow adoption, and ongoing education efforts across Dell Medical School and affiliated clinical operations.
Purpose The Lead Clinical Applications Trainer delivers comprehensive training programs for clinical and non‑clinical end users across supported clinical applications, with a primary emphasis on Epic and electronic health record systems. This role develops and facilitates training, supports workflow optimization, and serves as a key resource for end‑user education, onboarding, and system adoption initiatives.
Responsibilities Develops and Maintains Training Programs
Design education programs tailored to clinical and non‑clinical audiences
Create training materials including manuals, e‑learning modules, job aids, and quick reference guides
Align training content with clinical workflows and application functionality
Update training materials based on system changes, enhancements, and user feedback
Ensure training supports organizational standardization and optimization goals
Delivers Training and Onboarding
Facilitate classroom, virtual, and in‑practice training sessions
Provide onboarding training for new hires across departments and roles
Deliver individual and group training upon request and during onboarding of new clinics or departments
Deliver training related to software updates and new application functionality
Provide elbow‑to‑elbow support for physicians, clinical staff, and operational users
Assigns Applications and Supports User Proficiency
Determine appropriate application assignments based on role and workflow requirements
Develop and maintain in‑depth knowledge of supported applications
Guide users through role‑specific workflows and procedures
Monitor user progress, adoption, and proficiency
Manage training requests, access issues, and user support questions
Coordinates Training Logistics
Schedule training sessions and manage training environments
Coordinate logistics for training and educational events across multiple locations
Track attendance, completion records, and participation metrics
Ensure availability of equipment, technology, and educational resources
Maintain training records and support administrative functions
Analyzes Training and Workflow Effectiveness
Review organizational activities and performance data to support planning and process improvement
Assess curriculum effectiveness and identify opportunities for improvement
Provide feedback to leadership and stakeholders regarding training environments and educational needs
Develop understanding of organizational policies, workflows, and ambulatory operations
Align training programs with application functionality and clinical workflows
Consults and Collaborates with Stakeholders (10%)
Collaborate with Clinical Applications & Informatics teams, project managers, department leaders, and super users
Ensure training content is standardized and aligned with organizational initiatives
Support optimization of clinical workflows through on‑site review and operational support
Assist providers and staff in improving workflow efficiency and user adoption
Support organizational goals through targeted training and workflow enhancement initiatives
Marginal or Periodic Functions
Participate in go‑live support and floor training activities during implementations
Assist with testing and rollout of new application features and enhancements
Support training activities for external partners and vendors
Contribute to change management and communication initiatives
Participate in professional development and credentialing activities
Perform related duties as assigned
Knowledge, Skills, and Abilities Technical Learning
Quickly learns new clinical systems, technologies, and workflows
Learns new Epic modules and application enhancements rapidly
Applies technical knowledge to solve training and adoption challenges
Shares knowledge and insights with peers and stakeholders
Presentation Skills
Delivers engaging and effective training sessions across multiple formats
Uses examples, demonstrations, and visuals to clarify complex concepts
Adapts presentation style based on audience needs and feedback
Maintains learner engagement in classroom, virtual, and clinical settings
Interpersonal Savvy
Builds rapport and trust across diverse stakeholder groups
Establishes productive relationships with providers, staff, and leadership
Navigates sensitive feedback professionally and constructively
Collaborates effectively across departments and disciplines
Problem Solving
Uses logic, analysis, and feedback to solve training and workflow challenges
Diagnoses knowledge gaps and identifies opportunities for improvement
Troubleshoots application issues encountered during training
Continuously improves educational programs and resources
Customer Focus
Prioritizes the needs of internal customers and operational partners
Designs training programs aligned with clinical and operational needs
Responds promptly to requests and educational needs
Follows up to ensure training effectiveness and user satisfaction
Drive for Results
Achieves training, onboarding, and adoption goals
Tracks completion rates, educational outcomes, and effectiveness metrics
Meets deadlines for curriculum development and updates
Supports organizational performance goals through education and workflow optimization
Required Qualifications
Bachelor's degree in Health Informatics, Education, Nursing, or a related field
Five years of experience in clinical training, informatics, healthcare IT, or a related healthcare technology environment
Knowledge of data structures and information system applications within multi‑specialty clinic operations, ambulatory surgery centers, research, and higher education environments
Experience supporting Epic or comparable enterprise electronic health record platforms
Experience delivering training to clinical and non‑clinical audiences
Experience developing curriculum, educational materials, and training programs
Strong presentation, facilitation, and communication skills
Ability to analyze workflows and align training content with operational needs
Ability to manage multiple priorities and stakeholders simultaneously
Preferred Qualifications
Master's degree in Health Informatics, Instructional Design, Nursing, or a related field
Three years of experience in clinical application training, Epic training, or EHR implementation activities
Experience supporting large‑scale healthcare technology implementations
Experience with workflow optimization and clinical operations improvement initiatives
Experience supporting provider onboarding and organizational change management efforts
Experience delivering classroom, virtual, and at‑the‑elbow training in healthcare environments
Licenses/Registrations/Certifications – Required
Epic Certification
Licenses/Registrations/Certifications – Preferred
Certified Professional in Healthcare Information and Management Systems (CPHIMS)
Project Management Professional (PMP)
Instructional Design Certification
Adult Learning Certification
Salary Range $94,000+ depending on qualifications
Working Conditions
Standard office equipment
Repetitive use of a keyboard and computer
May provide support in classroom, clinical, ambulatory, and virtual environments
May participate in go‑live support, floor support, and training activities across multiple locations
May be exposed to communicable diseases, blood‑borne pathogens, ionizing and non‑ionizing radiation, hazardous medications, and disoriented or combative patients
Occasional travel between clinical locations may be required
Equal Opportunity Employer The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
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  • Austin, Texas, United States

Sprachkenntnisse

  • English
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