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Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

FieldReady is a structured, multi phase veteran talent pipeline designed to transition military service members into high performing Property Adjuster professionals. This program leverages veterans’ proven strengths—discipline, situational awareness, critical thinking, empathy, and professionalism—and applies them to property adjusting through a rigorous, hands on six month development experience.

Program participants begin their careers as Associate Property Adjusters and complete a carefully sequenced blend of hands-on instruction, technical training, ride along field experience, and supervised claims handling. Successful graduates transition into fulltime Property Adjuster Specialist.

This is a field-based role for San Antonio, Texas & Colorado Springs, Colorado. Veterans currently living in this location or that are willing to self-relocate (Relocation assistance is not available for this position) are encouraged to apply.

Tasks:

• Proactively manages assigned claims caseload comprised of low complexity claims that require commensurate knowledge and understanding of claims coverage.
• Partners with vendors and internal business partners to facilitate low complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.
• Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources. May identify and resolve potential discrepancies and identifies subrogation potential resulting from unusual characteristics.
• Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate. Determines coverage through analyzing information involving low complexity policy terms and contingences.
• Determines and negotiates low complexity claims settlement. Coordinates with management for guidance on assessing settlement amounts outside of authority limits to support managing claims outcomes.
• Maintains accurate, thorough, and current claim file documentation throughout the claims process.
• Applies fundamental knowledge of estimating technology platforms; utilizes platforms to prepare claims estimates to manage low complexity property insurance claims.
• Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.
• May be assigned CAT deployment travel with minimal notice during designated CATs.
• Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Education:

• High School Diploma or General Equivalency Diploma.

Experiences that will support your success:

• Up to 1 year of customer service experience anticipating customer needs and resolving escalations OR military experience.
• Ability to prioritize and multi-task, including navigating through multiple business applications.
• Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.
• Successful completion of a job-related assessment may be required.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.