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Referral Coordinator
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Referral Coordinator
- Ventura, California, United States
- Ventura, California, United States
Über
Verify patients' insurance eligibility. Contact insurance companies. Transfer/upload information from an order in the EMR to other applications accurately. Call and obtain notes from specialists, labs, and/or imaging pertaining to the order. Efficiently and accurately attach all relevant information to the authorization. Work cooperatively with others, including appropriate communication with patients, providers, support staff and administration. Process daily task list that has been created by providers (HMO and PPO insurances). Contact patients with any questions and approvals. Contact Independent Physician Associate (IPA). Order testing is needed to process referral or send tasks to appropriate staff. Send medical records to offices to help process requests, as well as authorized copies to patients. Assist with scheduling patient appointments with outside providers. Troubleshoot and help find solutions for patients denied referrals.
Required education and experience: The requirements listed below are representative of the knowledge, skills, and/or ability required. Minimum Education required:
High School Diploma or equivalent (GED) required. 1 year of experience in a medical office or hospital setting.
Minimum Experience Required:
Knowledge of medical terminology desired. Successful completion of a medical front office program or on the job training with an emphasis on customer service. Experience with Microsoft Office software. Experience with ICD-10 & CPT coding systems.
Minimum Knowledge and Skills Required:
Bilingual in Spanish preferred. Basic knowledge of frequently ordered diagnostic testing is preferred. Duties require professional verbal and written communication skills. Understanding principles and practices of the organization, planning, records management, and general administration. Dependability, adaptability, and confidentiality are necessary attributes. Ability to work with clinical staff and handle directions from more than one provider. Ability to communicate well with IPA's and PPO insurances, providers, and staff. Ability to order tests for patients. Customer service skills. Politeness, confidence, tact, patience, and diplomacy while dealing with complex and confidential situations. Excellent communication skills. Problem solving skills. Ability to maintain a professional and courteous relationship with all members. Ability to learn about patients and their problems. Integrity and honesty to handle payments and cash drawers. Professional communication skills. Have compassion and care for patients in their time of need. Be willing to work in a dynamic team-based setting where daily job duties may fluctuate depending on need.
Benefits at a Glance: We offer a comprehensive benefits package designed to support your health, family, financial security, and work-life balance. This includes wellness coverage (medical, dental, vision), life and disability options (life, AD&D, voluntary plans), flexible spending accounts (healthcare and dependent care), retirement savings with a 401(k) match, employee referral bonuses, and generous time off including paid holidays. Employees also have access to an Employee Assistance Program to support overall well-being. Work Authorization: Must be authorized to work in the United States. Monday-Friday 8AM-5PM
Sprachkenntnisse
- English
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