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Solutions EngineerHyperbound • San Francisco, California, United States
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Solutions Engineer

Hyperbound
  • US
    San Francisco, California, United States
  • US
    San Francisco, California, United States
Jetzt Bewerben

Über

About Hyperbound Hyperbound (YC S23) is the Revenue Activation Platform, an agentic OS for sales that closes the loop between behavior, coaching, and execution. We're a system that changes what happens next, and we're reshaping the structure of our customers' sales orgs in the process.
As the inventors of AI sales roleplay, we help enterprise sales teams practice, measure, and scale top-performer behaviors. IBM, LinkedIn, Bloomberg, Supabase, Monday.com, Notion, and Vanta are just a few of the companies that trust us.
We 5x'd ARR last year and raised a $15M Series A led by Peak XV. Our team ships new features weekly and has close feedback loops with customers.
The category is exploding, and we're pouring gas on the fire.
The Role Solutions Engineers own the front line of customer success, handling technical support, leading onboarding execution, and partnering with Account Managers to drive adoption and expansion. This role is a designed launchpad within 12 to 18 months, you'll either 1) grow into an Enterprise-Focused Solutions Engineer, the technical counterpart to our Strategic Account Managers, owning relationships with senior executives at some of the world's best-known brands. Or 2) move into a product management role, supporting new feature development and enhancements. You'll work directly with our founders, product team, and post-sales team, gaining the kind of full-funnel exposure that's rare this early in a career.
What You'll Do
Own Tier 1 and Tier 2 technical support, serving as the first line of problem-solving for customers
Run onboarding execution: configure integrations, set up workflows, and get customers to value fast
Partner with AMs during implementations and expansions to validate technical feasibility and build demos or proof-of-concepts
Monitor product usage, resolve adoption blockers, and coach end-users on workflows and features
Surface support ticket trends to the product team, directly influencing the roadmap
Build internal playbooks and customer-facing documentation to shorten time-to-value
Automate repetitive workflows by creating self-service docs, chatbots, or lightweight tooling
What You'll Bring
0 to 2 years of experience in a technical, customer-facing role (support, solutions, consulting, or implementation); new grads welcome
Comfort debugging workflows, exploring APIs, and picking up new systems quickly
Genuine curiosity about enterprise software and how technical solutions get deployed at scale
Ability to thrive in a fast-paced environment where you're helping shape the playbook, not just following one
Strong communication skills, able to translate technical concepts for both end-users and senior stakeholders
Bonus Points
Prior startup or high-growth company experience
Interest in growing into an Enterprise SE, Product, or PM track
Compensation & Benefits Salary: $100K-$120K Equity: 0.03% - 0.04% Health: Medical, dental, and vision coverage Unlimited PTO Office: In-office in SF 5 days a week, with daily lunches. Commuter and parking benefits
Equal Opportunity Hyperbound is an equal opportunity employer. We welcome applicants of all backgrounds, identities, and experiences. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you need accommodations during the interview process, let us know and we'll make it work.
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  • San Francisco, California, United States

Sprachkenntnisse

  • English
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