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Information Technology Support Technician
- Midway, Florida, United States
- Midway, Florida, United States
Über
Key Responsibilities
Provide technical support for hardware, software, and access-related issue
Respond to IT incidents and service requests via ticketing system, phone, email, and in-person support
Troubleshoot and resolve issues with Windows laptops and desktops
Support Microsoft 365 applications including Outlook, Teams, OneDrive, Word, Excel, and related tool
Identify issues requiring escalation and route them appropriately with detailed documentation
Support company‑issued mobile devices (iOS and Android), including onboarding, configuration, troubleshooting, and replacement
Install, configure, and troubleshoot printers, scanners, and other office peripherals
Configure and support OT devices; barcode scanners, barcode printers
Assist Production Engineers in troubleshooting connectivity issues related to IoT devices, PLCs
Assist users with monitors, docks, keyboards, mice, and related accessories
Account & Device Administration
Create, modify, and deactivate user accounts in Active Directory and other access management
Assist with workstation imaging, device setup, and deployment
Track IT assets and assist with equipment inventory management
Perform basic password resets, access troubleshooting, and account maintenance
Documentation & Process Support
Document incidents, resolutions, and standard troubleshooting steps
Contribute to knowledge base articles and end‑user documentation
Follow established IT processes and procedures to maintain consistency and compliance
Required Qualifications
Associate’s degree in information technology or related field or 1–2 years of experience in an IT support, service desk, or help desk
Experience supporting Windows-based laptops and desktops
Basic experience supporting mobile devices (iOS and/or Android)
Familiarity with common office hardware, printers, and peripherals
Strong customer service and communication skills
Preferred Skills & Experience
Experience with IT ticketing or service management systems
Basic familiarity with Active Directory and user account management
Exposure to Microsoft 365 administration or basic SaaS support
Ability to diagnose common hardware, software, and connectivity issues
Good organizational skills and attention to detail
Experience in a manufacturing environment
Working Conditions
Office‑based environment with occasional movement between work areas
Some lifting of IT equipment (up to 40 lbs)
May require limited after‑hours or on‑call support depending on business needs
Time spent on production floor supporting IT support activities, running
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Sprachkenntnisse
- English
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