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Overnight Front Desk Agent
- Boston, Massachusetts, United States
- Boston, Massachusetts, United States
Über
Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel.
Job Description
The Overnight Front Desk Agent welcomes and registers guests, presents statements, and collects payment for departing guests. They also communicate with housekeeping, maintenance, and guest services to fulfill guest requests. Overnight Front Desk Agents select and block rooms for arriving guests, book same day reservations, pre-register guests as required, and sometimes escort guests to their rooms. Overnight Front Desk Agents work closely with the guest services agents to coordinate the smooth and efficient handling of guest luggage at both check in and check out.
Monitor Queue Rooms throughout the day.Deal with guest issues as they arise and report to the manager.Monitor and solve open folios daily.Check in and check out guests according to Raffles standardsAssist with inquiries via phone call, email or text messageManage transactions and collect payments from guests, process refunds and petty cash, produce receiptsResponsible for maintaining and balancing of their bank float each shiftProcess currency exchange as requestedAssists to direct and walk guests to their destination in the hotelWork with Alice to review guest itineraryOperate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.Always be attentive, friendly, helpful, and courteous to all guests, managers, and other employees.Monitor all VIP's and special guest requests.Complete daily front desk agent checklist.Be familiar with all corporate sponsored programs, luxury programs, and the standards and procedures for each.Always maintain a warm and friendly demeanor.Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.Must be extremely professional and demonstrate genuine and intuitive service.Attend departmental meetings and trainings.Maintain regular attendance per schedule.Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform.Maintain high standards of lobby and front desk area appearance according to Raffles StandardMaximize efforts towards productivity, identify problem areas and assist in implementing solutions.Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.Must be able to cross-train in other hotel-related areas.Must be able to maintain confidentiality of information.Must be able to show initiative, including anticipating guest or operational needs.Perform other duties as requested by management.Offer room upsell to guests when appropriateAssist with crafting of morning reportAssist with overnight audit and reportingOther duties as required
Qualifications
Education & Experience:
Minimum of 1-2 years' experience in a luxury hotel environment preferredHigh school diploma or equivalent Previous experience with OPERA preferredAbility to focus attention on guest needs, remaining calm and courteous at all timesMust be able to handle a multitude of tasks in an intense, ever-changing environmentAbility to use various computer programs including MS Office Suite
Physical Requirements:
Flexible hours including overnight shifts, weekends and holidaysLight work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.Ability to stand during entire shift.
Additional Information
Hourly Wage: Intro rate at $28.80, hourly rate after 90 days is $32.00Employee benefit card offering discounted rates in Accor worldwide for you and your family. Excellent Company benefits including medical, dental, vision and life insurance. Personalized development opportunities across Accor's extensive brand portfolio. Ability to make a difference through our Corporate Social Responsibility activities.
Sprachkenntnisse
- English
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