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Customer Services - Customer Service Representative (CSR)-US
- Columbus, Ohio, United States
- Columbus, Ohio, United States
Über
Interacts with a company's customers to provide them with information to address inquiries regarding products and services
Primary Responsibilities:
• Deal with and help resolve any customer complaints.
• Responsible to handle all complaints in accordance with the company's guidelines and policies.
• Representatives may attempt to solve the problems or at least propose some solutions.
• Responsible to send customers their replacement products or reverse erroneous fees.
• Responsible to function like gatekeepers, getting information on the problem and passing it along to someone else to solve.
• Responsible to validate that the complaints made are valid and must do whatever they can--within the bounds of their authority--to make sure the customer is satisfied when he hangs up the phone., Project Code :
Sprachkenntnisse
- English
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