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Customer Experience & Sales CoordinatorOutdoor Norway • Waterford, California, United States
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Customer Experience & Sales Coordinator

Outdoor Norway
  • US
    Waterford, California, United States
  • US
    Waterford, California, United States
Jetzt Bewerben

Über

Customer Experience & Sales Coordinator at Outdoor Norway Outdoor Norway is looking for a Customer Experience & Sales Coordinator to support our guest journey, sales performance, and daily customer operations across our outdoor adventure programs.
This role is ideal for someone who enjoys working with people, solving problems, supporting sales, and being part of a dynamic adventure travel company.
Compensation: Hourly wage based on experience in the position, education level, and language proficiency.
Position Type: Temporary position, with the possibility of becoming a permanent position, contingent upon performance.
Experience required: Minimum 2–5 years of relevant experience.
Working hours: Working hours may vary depending on the schedule and operational needs. This role will mainly involve covering weekends and late shifts on weekdays.
DUTIES & RESPONSIBILITIES:
As the Customer Experience and Sales Coordinator, the Employee will play a key role in ensuring seamless customer interactions, supporting sales performance, and delivering operational excellence across our adventure travel programs. The Employee is expected to fulfill, and assist where needed, in the following responsibilities:
First and foremost, uphold our mission “Ultimately, our mission is to create unforgettable outdoor adventures that leave our guests feeling empowered, inspired, and connected to the natural world around them.”
Customer Experience & Frontline Operations
Provide outstanding customer service before, during, and after guest experiences, ensuring all client needs are met with professionalism and care.
Manage front desk operations, respond promptly to emails and phone inquiries, and handle customer queries with a solution-oriented approach.
Oversee booking processes, ensuring accuracy and smooth coordination of client programs, schedules, and logistics.
Address reservation-related issues, handle modifications, and manage conflict resolution to deliver a seamless guest journey.
Drive performance across our e-commerce platforms with a focus on increasing conversions and profitability.
Assist in implementing strategies that support seasonal sales targets and guest acquisition.
Support marketing initiatives with visual content (photo/video), promotional materials, and campaign alignment.
Maintain and optimize listings, packages, and offerings on booking platforms and our website.
CRM & Reservation Systems Management
Utilize HubSpot to manage customer communications, leads, and success journeys.
Track and resolve open tickets, ensuring timely follow-up and complete customer lifecycle support.
Ensure all reservation data is accurate, up to date, and accessible to relevant team members.
Supplier & Reseller Relations
Maintain and grow relationships with key resellers, travel agents, and affiliate partners.
Research and engage with new resellers and suppliers via platforms such as LinkedIn to expand business opportunities.
Coordinate with external partners to ensure smooth integration of offerings and sales efforts.
Content & Media Support
Handle basic editing of photos and video for promotional purposes, supporting social media and marketing channels.
Capture visual content on-site during tours or events when needed.
Data Reporting & Business Insight
Generate and analyze reports on bookings, cancellations, and customer trends.
Provide insights to support operational efficiency, guest satisfaction, and sales performance.
Adventure Program & Operational Support
Collaborate with the operations team on logistics and planning for tours and events.
Assist with development and improvement of guest communication, travel planning materials, and post-trip follow-ups.
Provide occasional support with on-site activities and seasonal operations, including winter programming when required.
Company Culture
Understand & role model company policy and standards in every aspect of functions and tasks
Ensuring that we continue to go above and beyond for these valued clients and maintain the reputation that we have built with them over 9 years in business
Passion for mountain travel
Represent and uphold the company’s mission: “To create unforgettable outdoor adventures that leave our guests feeling empowered, inspired, and connected to the natural world around them.”
Maintain alignment with company policies, values, and service standards.
Adapt to seasonal workload fluctuations and contribute proactively to continuous improvement efforts.
Report to the Head of Commercial Team and collaborate with the Company’s CEO with cross-functional teams to support broader business objectives
Embrace a spirit of flexibility, growth, and accountability as the role evolves with the company’s needs.
QUALIFICATIONS & SKILLS REQUIRED:
Minimum 2–5 years of relevant experience in customer service, sales support, tourism, hospitality, travel, or a related field.
Experience with booking systems, reservation platforms, CRM tools, or customer support systems.
Experience with HubSpot or similar CRM systems is an advantage.
Experience in e-commerce, sales coordination, or booking platform optimization is an advantage.
Basic photo or video editing skills are an advantage.
Excellent written and verbal communication skills.
Strong problem-solving skills and the ability to manage customer concerns professionally.
Ability to work independently and as part of a team.
Flexibility to work weekends and late weekday shifts as required.
A passion for outdoor adventures and guest experience.
What We Offer
Being part of an international team consisting of driven and motivated colleagues.
A role connected to outdoor adventure, tourism, sales, and customer experience.
A challenging learning environment with opportunities to grow within Outdoor Norway.
Continuity and growth opportunities, with the possibility of the role becoming permanent based on performance.
A lively and inclusive team atmosphere with plenty of laughter and team events.
The opportunity to contribute directly to unforgettable outdoor experiences in the heart of Fjord Norway.
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  • Waterford, California, United States

Sprachkenntnisse

  • English
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