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Front Desk Associate
- Jonesboro, Arkansas, United States
- Jonesboro, Arkansas, United States
Über
divh2Front Desk Associate/h2pThe front desk associate position is focused on obtaining new club memberships. This is accomplished primarily through calling leads generated through marketing activities, cold calling prospects, club tours and contests. Sales reps are expected to meet challenging monthly quotas and must be productive within 30 days of starting. Great sales reps must be able to quickly identify potential members needs and use solution-selling techniques to close the sale. They must be able to present the customer a solution to their specific needs using the products and services offered by the club. This is a competitive sales position, with the clear objective of always meeting quota and constant improvement. Cooperation in a team environment is also essential./ph3Responsibilities/h3pThe following are the specific performance objectives for the position. In assessing competency and fit, all candidates will be benchmarked against these standards./pulliAchieve Quota: Consistently meet or exceed a quota of 50 new club memberships per month within 60-days. While this goal will vary month to month, on average a good sales rep will generate 50 new memberships each month. Monthly quotas should be adjusted seasonally January, February and March might be 50-60 sales while other months may be 35-30. (Competitiveness, work-ethic, motivation)/liliCall all Leads Within Two Days and Convert 30% into Appointments: Reps must call back each assigned lead within 48 hours, quickly engage the potential customer by understanding their reasons for wanting to join a club, and use a variety of persuasive and selling techniques to convert 30% of these calls into a scheduled tour of the facilities. (Cold calling, verbal communications, adaptability, listening, selling, rapport building, persuasiveness)/liliEffectively Plan Each Sales Day: Great reps will spend 45-minutes to an hour each day preparing and planning for their next day. They will identify who they will meet, calls they will make, goals and the expected outcomes of their efforts. Great reps will also quickly review their approach for each scheduled club tour and customize their approach based on the information they collected from the person on the phone. (Organizing, planning, diligence, ability to summarize quickly, doesnt over-prep)/liliConduct Effective Club Tours: Within two weeks, know the core products offered by the club and be in a position to quickly (10-15 minutes) understand a typical potential members needs. Present the clubs product line as a solution to the customers needs appealing to their emotions and preferred buying methodology. Within 30-days, great reps will consistently conduct five club tours each day and maintain an overall close ratio greater than 50%. (Customer needs analysis, analytical skills, solution selling, insight, intelligence, develop connections, ability to learn and apply skills)/liliBecome Product Expert: Proactively learn all aspects of the clubs programs and services during the first seven days. Develop examples of all key benefits by product offering. Personally participate in all aspects of the clubs offerings and develop a series of techniques to present these products as solutions to specific customer needs. (Desire and ability to learn/apply, initiative, self-improvement, goal oriented, creativity)/liliWork with Team to Provide Excellent Customer Service: Develop strong awareness of total team approach to service customers in the club. Proactively meet all key team members, understand key needs, and develop approaches to maximize group effectiveness. (Team skills, cooperation, understanding, sensitivity)/liliAssist in Implementing Local Marketing: (Optional) Some clubs require sales reps to spend a portion of their time (as much as 2-3 hours a day) in the field calling on businesses, placing lead boxes, door hangers, flyers on cars and implementing other promotions. (Face-to-face cold calling, diligence, responsibility, integrity, attention to detail, teamwork.)/li/ulh3Requirements/h3ulliVisit each club in region/market(s) a minimum once per quarter/liliConduct phone meetings with each club in region/market(s) a minimum once per week/liliDeep understanding of all Workout Anytime business systems, including ABC DatatTrak, ABC Club Reporting System as well as other business and operating systems implemented from Home Office from time to time/liliSuperior written and verbal communication skills/liliExcellent project management skills/liliA team player, with the ability to work within the organization to achieve company objectives/liliExcellent analytical skills/liliKnowledge and passion for fitness/liliOutstanding organizational skills, with the ability to manage multiple priorities and projects/li/ulh3Qualifications/h3ulliDemonstrated ability to sell and train others to sell./liliMust be able to work in a fast-paced environment with demonstrated ability to handle and prioritize multiple tasks and demands./liliFlexibility in response to unexpected changes in work assignments./liliMust be able to effectively interact and communicate with individuals at all levels of the organization and members./liliMust have knowledge of office administrative procedures./liliProficiency in computer skills including Word, Excel, Outlook, PowerPoint./li/ulh3Physical Demands/h3pThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions./ppCompensation: $8-10/hr plus bonus and commission/ph2About Workout Anytime/h2h3Workout Anytime 24/7 has earned a well-deserved spot on Entrepreneurs prestigious list of top 500 Franchises for 2024!/h3pAtlanta-based Workout Anytime is a 24-hour, seven-day-a-week fitness concept with 180+ units across the U.S. Founded by fitness veterans John Quattrocchi and Steve Strickland, the company was formed to provide members with first-class fitness facilities at the lowest cost possible, deliver a profitable and affordable business model to franchisees and offer exciting career opportunities for its employees./ph3Mission/h3pTo provide a friendly, convenient, life-changing journey with passion./ph3Vision/h3pTo reshape the fitness community where everybody aspires to be the best they can be./ph3Values/h3ulliAttitude - We drive a positive culture of confidence and enthusiasm by doing the right thing for all our members, partners, and staff./liliCare - We provide our members, partners, and staff with an environment that is welcoming and respectful of each individual./liliExcellence - We are committed to the success of our members and partners through the expertise and dedication of our team./li/ulh3Strategic Drivers/h3ulliThink Big/liliKeep It Simple/liliDo It With Integrity/li/ul/div
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