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Operations Travel Technology Specialist
BCD Travel
- Saint Paul, Illinois, United States
- Saint Paul, Illinois, United States
Über
Date: May 6, 2026
Location: US, Virtual, NOAM
The Operations Technology Specialist provides first line GDS and OBT support to all virtual agent or in-office in area of responsibility. This role is responsible for improving available time for virtual employees.
As a Operations Travel Technology Specialist, you will
Be accountable for case management, including escalating cases to provide support to internal employees and external customers
Work to troubleshoot issues for a quick resolution
Communicate effectively via the most appropriate method to discuss procedures and common solutions
Manage system status, taking steps to improve performance and reliability as directed and per established policies and procedures
Proactively provide high levels of availability, performance monitoring, and capacity management, following best practices and adhering to any company/department SLAs
If training is identified as issue, prepare and deliver or distribute training materials to improve service levels
About you
Ability to develop, interpret and follow written policies and procedures
Experienced with Microsoft Business Software Applications and other communication tools
Experience with Smartsheet a plus
Highly motivated self-starter who independently identifies needs and takes initiative
Sabre GDS experience
Ability to balance multiple urgent priorities while maintaining strong ownership and follow-through
Excellent verbal and written communication skills in English
What we offer you At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work‑life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.
You’ll be offered
Flexible working hours and work-from-home or remote opportunities
Opportunities to grow your skillset and career
Generous vacation days so you can rest and recharge
A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
Travel industry professional perks and discounts
An inclusive work environment where diversity is celebrated
The salary range for candidates in applicable jurisdictions in the US for the position of Ops Technology Specialist is between $55,000 and $58,000. The actual pay depends on your skills, qualifications, experience and geographical location.
We reserve the right to change schedules to accommodate operational needs. Flexibility in scheduling is a core requirement of the role.
We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.
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Sprachkenntnisse
- English
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