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TikTok Customer Service Associate
Activate Talent
- New York, New York, United States
- New York, New York, United States
Über
TikTok Customer Service Associate Job Type:
Full-time / Remote Work Hours:
US Hours (TBD)
Job Overview: Our client is looking for a TikTok Customer Service Associate to maintain customer satisfaction while adhering to brand policies and procedures. In this role, you will serve as the firsthand connection to customers, responding to and resolving all inquiries while contributing to overall brand satisfaction and retention.
Responsibilities:
Respond to all inquiries for the TikTok customers through the Seller Center Platform
Escalate any complaints or necessary inquires to the Director
Manage and Monitor all TikTok Return Requests
Manage and Monitor all Tiktok Orders and fulfillments
Maintain brand knowledge and products via trainings
Provide excellent customer service while striving for 100% satisfaction and brand retention
Must-Have:
At least 2 years of experience with tiktok customer service
Familiarity with tiktok seller center platform
Excellent verbal and written communication skills
Highly empathic, patient, and skilled in de-escalating
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Sprachkenntnisse
- English
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