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Senior Customer Success Associate

Framework Ventures
  • US
    New York, New York, United States
  • US
    New York, New York, United States

Über

Position Overview InMobi Advertising is a global technology leader helping marketers win the moments that matter. Our advertising platform reaches over 2 billion people across 150+ countries, turning real‑time context into business outcomes with a focus on privacy‑first principles. Trusted by more than 30,000 brands and leading publishers, we combine lock screens, apps, TVs, and the open web with AI and machine learning to deliver receptive attention, precise personalization, and measurable impact.
Responsibilities
Own end‑to‑end relationships with a portfolio of publishers across Web, App, and CTV, ensuring long‑term satisfaction and performance growth.
Drive quarterly revenue expansion through optimization initiatives, upsell opportunities, and adoption of new monetization products.
Develop strong customer relationships and a deep understanding of each publisher’s business, strengths, and challenges to identify and drive new opportunities.
Collaborate cross‑functionally with Product, Demand, and Marketplace teams to coordinate supply and demand strategies and ensure partner success.
Strategize monetization for new supply partners, especially in the Web & CTV space, and work closely with Sales to position new opportunities.
Qualifications
2–4 years of experience in Customer Success, Account Management, or Publisher Monetization within the AdTech ecosystem (SSP, DSP, Ad Network, or Exchange).
Strong understanding of programmatic yield optimization, header bidding, and ad‑serving dynamics across App, Web, and CTV.
Proficient in interpreting performance data (CPM, fill rate, revenue, eCPM) to drive business conversations and actionable outcomes.
Proven ability to build trust and long‑term partnerships with clients, balancing empathy with commercial accountability.
Skilled at cross‑functional collaboration with Product, Operations, and Business Development teams to ensure holistic client success.
Excellent verbal and written communication skills, with experience presenting insights and recommendations to senior stakeholders.
High bias for ownership, accountability, and operational rigor.
Growth mindset with a passion for solving complex challenges in a fast‑evolving Ad Tech environment.
Culture InMobi values thinking big, passion, accountability, and ownership. We nurture continuous learning and career progression through the InMobi Live Your Potential program. We are proud to be an Equal Employment Opportunity employer and provide reasonable accommodations to qualified individuals with disabilities throughout the hiring process and in the workplace.
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  • New York, New York, United States

Sprachkenntnisse

  • English
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