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Social Care Coordinator
School Result
- New York, New York, United States
- New York, New York, United States
Über
to support Medicaid members through referral coordination, screening, and care navigation services within the Social Care Network (SCN). This is a remote, full-time role offering competitive pay, benefits, and professional growth opportunities. Job Title:
Social Care Coordinator Company:
Epicured, Inc. Location:
Remote (United States) Salary:
$20–$22/hour (based on experience) Contract Type:
Full-Time Benefits:
Health, dental, vision insurance, 401(k), paid time off, employee meal discounts, professional growth opportunities About Epicured
Epicured is on a mission to combat and prevent chronic disease by translating scientific research into medically tailored food solutions. Our evidence-based approach combines clinical nutrition and culinary innovation to improve access, reduce health disparities, and support patients managing chronic conditions. This role supports
Food as Medicine initiatives
under New York’s Section 1115 Medicaid Waiver program, helping members with unmet nutrition and social care needs. Role Overview
You will manage high-volume inbound and outbound communications, coordinate referrals, support member assessments, and ensure seamless engagement in Epicured’s nutrition services. This role is ideal for someone detail-oriented, empathetic, and comfortable navigating healthcare services in a compliance-driven environment. Key Responsibilities
Manage inbound/outbound member communications via Five9 contact center (phone/email) Conduct referral intake and eligibility screening per NYS Medicaid guidelines Schedule and support completion of non-clinical assessments Provide navigation to nutrition services and HRSN supports Coordinate referrals across internal teams, CBOs, and SCN partners Maintain accurate documentation in SCN platform and internal systems Support closed-loop referral processes (tracking, follow-up, confirmation) Respond to member inquiries regarding services and billing coordination Adhere to Medicaid, HIPAA, and NYS DOH compliance standards Candidate Requirements
High school diploma or GED (associate’s or bachelor’s preferred) Experience in a virtual contact center (Five9 preferred) Strong communication, documentation, and organizational skills Ability to manage high-volume interactions in compliance-driven settings Preferred
Bilingual (English/Spanish) or other languages (French, Hindi, Georgian, Cantonese, Mandarin) Experience in healthcare, care coordination, or patient navigation Familiarity with Medicaid, SDOH, or Section 1115 Waiver initiatives Community Health Worker or Licensed Clinical Social Worker qualification $20–$22/hour Health, dental, and vision insurance Paid time off (PTO) Employee meal discounts Professional growth opportunities How to Apply
Apply via indeed or send inquiries to
careers@getepicured.com . Submit your CV highlighting your contact center experience, healthcare navigation skills, and language proficiency.
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Sprachkenntnisse
- English
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