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Quality Assurance Coordinator

Virtual Vocations Inc
  • US
    United States
  • US
    United States

Über

Focused on enhancing customer service quality, the full-time Associate Quality Assurance Coordinator will identify training needs, monitor call quality, and collaborate with management to improve performance in a remote environment. Key responsibilities
Identify QA deficiencies through root cause analysis and develop action plans to improve results Partner with Training and Management to create programs that reduce errors and enhance performance Conduct call monitoring and provide coaching to improve individual and overall department QA scores
Required qualifications
High school diploma or GED 3 years of related experience in quality assurance Intermediate skill level in Microsoft Office (Excel, Word, PowerPoint) Bi-lingual in English and Spanish Strong analytical skills and ability to work in a fast-paced, metric-driven environment
  • United States

Sprachkenntnisse

  • English
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