Salon Guest Services Manager (Trainee)

Hands-on leadership development role in guest services and salon operations. Learn, grow, and build a long-term career with a stable, award-winning salon while supporting guests and teams.

Do you enjoy meeting new people and creating great experiences? Are you interested in developing leadership skills while working in a fast-paced, positive environment with a successful company that values long-term growth?

Mango Salon is growing, and we're looking for motivated, people-focused individuals to join our team as a Salon Guest Services Manager (Trainee). This leadership development role is ideal for someone with strong customer service skills who is excited to grow into a long-term leadership or management position.

The Salon Guest Services Manager (Trainee) supports daily salon operations while learning to lead teams and deliver exceptional guest experiences. You'll receive hands-on training, mentorship from salon leaders, and real-world experience that prepares you for future leadership opportunities within Mango Salon. This role makes a meaningful impact every day-on our guests, our team, and our company.

• Greet and assist guests with warmth, professionalism, and confidence
• Confirm salon services and rebook follow-up appointments
• Process credit card transactions accurately
• Learn and use salon management software
• Maintain product, service, and promotion knowledge to support guests
• Help coordinate the service floor to ensure smooth daily operations
• Assist with staff coverage and designer schedules
• Support salon leadership with communication and implementation of Mango initiatives
• Collaborate with team members across departments to meet guest needs
• Learn to lead by example and support team success
• Assist with training, coaching, and motivating team members
• Anticipate team needs in a fast-paced environment
• Learn and follow Mango systems, processes, and standards

• Personable: Friendly, positive, and passionate about serving others
• Accountable: Reliable and eager to learn new systems and responsibilities
• Organized: Comfortable handling multiple tasks in a dynamic environment
• Adaptable & Flexible: Able to work evenings and weekends as required
• Motivated: Interested in the beauty industry with a desire for long-term career growth
• Physical Requirements: Ability to stand and walk for 68 hours per shift
• Ability to lift up to 25 lbs. as needed

Founded in 2003, Mango Salon is an award-winning salon group proudly serving the Richmond area with three locations. We are committed to delivering exceptional, professional hair services every guest, every time.

• Salon Today Top 200 Salons for more than 10 years
• Richmond Times-Dispatch Top Workplaces, 2022-2026
• Readers' Choice Awards Virginia Living & Richmond Magazine

We believe a positive, generous culture leads to success. Collaboration is encouraged, growth is supported, and every team member is valued.

• Supportive, energetic, team-based culture
• Clear career-pathing and leadership development
• Competitive pay
• Profit Sharing Retirement Plan
• Comprehensive benefits (Medical, Dental, Vision, and more)
• Paid time off
• Community involvement opportunities
• Employee discounts on salon services and products

* Mango Salon is an Equal Opportunity Employer.