Commercial Lines Account Representative

Zimny Insurance Agency is a locally owned and operated business proudly serving Alexandria and Park Rapids area and surrounding communities. As a small, community-focused agency, we take a personal approach to everything we dowhether it's helping clients protect what matters most or supporting the growth of our team. We're currently seeking a detail-oriented, client-focused Commercial Insurance Account Representative.

As a Commercial Insurance Account Representative, you will support producers and clients by managing commercial insurance accounts, handling renewals, endorsements, certificates of insurance, and ensuring timely and accurate service. You'll be a trusted resource for clients, providing outstanding customer service and maintaining strong relationships.

• Manage a book of small to mid-sized commercial accounts.
• Process policy renewals, endorsements, audits, and cancellations.
• Respond promptly to client inquiries and resolve issues effectively.
• Prepare certificates of insurance and other documentation.
• Communicate with insurance carriers for quotes, changes, and claims assistance.
• Maintain accurate records in the agency management system.
• Assist producers with marketing and placement of new business.
• Stay up to date with industry changes, products, and compliance requirements.

Key qualities for success include:

• Excellent communication skills Able to communicate clearly and professionally with clients, carriers, and teammates.
• Empathy and patience Understand client concerns and responds calmly and supportively.
• Advocacy Genuinely represents the client's best interests while maintaining professionalism with carriers and team members.
• Strong problem-solving abilities Finds effective solutions and resolves issues with confidence.
• Humble professionalism Approaches work with confidence and competence, without ego; open to feedback and growth.
• High attention to detail Ensures accuracy in all documentation and client interactions.
• Effective time management Capable of handling multiple priorities and meeting deadlines.
• Adaptability Comfortable with change and able to adjust to evolving client or business needs.
• Self-motivation and initiative Demonstrate the ability to work independently with minimal supervision while also collaborating effectively within a team setting

Compensation and benefits include:

• Competitive salary based on experience.
• Health, Vision, Life & Disability insurance.
• 401(k) with company match.
• Paid time off and holidays.
• Continuing education support.

Work hours (Full Time 40 hours week) in our Alexandria office: Monday- Friday 7:30am-4:30pm with a one-hour lunch or 8:00am-4:30pm with a hour lunch.

To apply, please submit your resume and a brief cover letter explaining why you're a good fit for this role to chrism@zimnyins.com or mail to: Zimny Insurance Agency Attn: Chris Mohr 1103 Broadway St, Ste 100 Alexandria, MN 56308