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Leader - CRM Platform
Lutron Electronics Co., Inc
- Coopersburg, Pennsylvania, United States
- Coopersburg, Pennsylvania, United States
Über
In this role, you will lead the evolution of Lutron’s CRM platform and business enablement capabilities from our Coopersburg, PA headquarters, helping to improve how sales, marketing, service, and channel teams manage customer relationships and engagement. You will partner across business and technical teams to deliver scalable tools, streamlined processes, and connected customer experiences across Salesforce and adjacent platforms.
You will drive initiatives that improve how Lutron manages customer data, communications, trainings, events, loyalty programs, and customer interactions. By aligning business priorities with technical execution, you will help create seamless, personalized experiences across the customer journey while improving adoption, efficiency, and business outcomes.
Responsibilities:
Lead cross-functional CRM and business enablement initiatives from intake through delivery
Partner with business stakeholders to define project scope, requirements, and measurable success criteria
Translate business needs into scalable CRM platform solutions across Salesforce and integrated business tools
Drive adoption and continuous improvement of CRM capabilities across sales, marketing, and service teams
Support account, contact, lead, campaign, and pipeline management processes within CRM platforms
Improve customer engagement workflows across communications, trainings, events, and loyalty programs
Partner with technical teams to prioritize enhancements and support platform governance
Establish and track adoption, performance, and business impact metrics for CRM initiatives
Drive process improvements that improve sales efficiency and customer engagement
Support change management efforts to ensure successful rollout and sustained adoption
Influence and align cross-functional stakeholders to drive engagement and successful change
Collaborate with go-to-market teams to improve customer and partner enablement experiences
Qualifications:
Bachelor’s degree in Marketing, Business, Information Systems, or a related field required, MBA preferred
Minimum, cumulative GPA of 3.00 for each degree earned OR 10+ years of professional experience post academics.
8+ years of professional work experience
3+ years of experience in B2B marketing, product management, sales, or partner enablement
Working knowledge of Salesforce CRM and related customer data platforms
Understanding of integrated business systems and enablement platforms
Proven success leading cross-functional initiatives across business and technical teams
Ability to define business requirements, establish success metrics, and drive project execution
Proven influencing skills with the ability to create engagement and drive change
Demonstrated analytical skills with the ability to use data and insights to guide decisions
Knowledge of CRM adoption, governance, and process improvement practices
Industry knowledge within construction, architecture, or building-related markets preferred
Familiarity with Scaled Agile Framework (SAFe) preferred
Proficiency with Jira or similar project management tools preferred
Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent annual growth. Our company has cultivated a reputation for unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and attract and retain top talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring opportunities for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at www.lutron.com.
Lutron Electronics is an Equal Opportunity – Affirmative Action – Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability, or genetics.
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Sprachkenntnisse
- English
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