Medical Assistant II

Location: Houston, TX 77030 Duration: 3 months + possible of extension Schedule Notes: Day Shift, 8 am - 4:30 pm/ 5 pm

Welcomes and interacts with all patients, families, and visitors in a professional, timely, age appropriate, and culturally sensitive manner.

Responds to customer questions with prompt information and/or service related to appointment status, wait time, or unanticipated problems.

Communicates with patient, staff, and providers regarding patient arrivals, delays, and clinic processes.

Proactively approaches dissatisfied customers and implements customer service recovery measures.

Identifies prolonged wait times for patients in waiting room and reports to clinic manager.

Obtains translation services as needed for customers.

Participates in clinic meetings to assist in planning optimal patient flow for session/day.

Attends staff meetings or signs attendance records for reading of minutes and attends mandatory training and development activities by established guidelines as evidenced by supervisory observation and written/verbal feedback.

Notifies licensed staff or supervisor when unable to complete assigned tasks or responsibilities.

Looking for hard working Medical Assistant to help with back office tasks like completion of paperwork for durable medical equipment, med refills, and prior authorizations. Potential to help support providers during EMG procedures, as needed

Medical Assistant Certification

Knowledge of nursing/medical assistant patient care tasks, the managed care industry, appointment scheduling, related medical terminology and customer service concepts.

The ability to operate proficiently a personal computer and basic clinic/patient care, office equipment; demonstrate interpersonal skills; demonstrate good verbal communication skills; demonstrate good time management skills and provide excellent customer service skills.

The ability to demonstrate quick decision making and self-initiated work behaviors is necessary. Bilingual in Spanish/English a preferred