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Information Technology (IT) Specialist
Beartooth Electric Coop
- United States
- United States
Über
Beartooth Electric Cooperative, Inc. Red Lodge, Montana
Beartooth Electric Cooperative (BEC) is seeking a hands-on IT Specialist to support the cooperatives day-to-day technology needs. This position is responsible for maintaining and troubleshooting critical systems including NISC Customer Information System (CIS), Automated Metering Infrastructure/Aclara (AMI), Geographic Information Systems (GIS), and network/desktop environments.
This role will also support the cooperatives cybersecurity program, following best practices and guidance from the National Rural Electric Cooperative Association and applicable industry standards.
Key Responsibilities
IT Systems Support
Provide day-to-day support for all IT systems including desktops, laptops, printers, iPads, and mobile devices
Troubleshoot hardware, software, and connectivity issues across the organization
Assist with system updates, patches, and upgrades
NISC & Utility Systems
Support and troubleshoot NISC Enterprise System and related modules.
Assist with data integrity and reporting within NISC
Support integration between NISC Enterprise system and Aclara System
Work with vendors and internal staff to resolve system issues
AMI & GIS Support
Assist with operation and troubleshooting of AMI systems, including meter communication issues
Support GIS users with mapping updates and data accuracy
Help maintain system connectivity between field devices and back-office systems
Cybersecurity (Support Role)
Assist in implementing cybersecurity practices based on NRECA and industry guidance
Monitor systems for basic security alerts and vulnerabilities
Maintain antivirus, patching, and endpoint protection systems
Support user training and awareness on cybersecurity best practices
Vendor & User Support
Coordinate with IT vendors (NISC, Aclara, network vendors) for support and maintenance
Provide technical assistance and training to cooperative staff
Document issues, solutions, and system procedures
Qualifications
Required
Associate or Bachelors degree in Information Technology or related field (or equivalent experience)
2+ years of hands-on IT support experience preferred
Experience with Windows environments, networking basics, and hardware troubleshooting
Strong problem-solving skills and ability to work independently
Preferred
Experience with National Information Solutions Cooperative and Aclara software systems
Familiarity with electric utility systems (AMI, GIS, or SCADA)
Knowledge of basic cybersecurity practices
Experience working with vendors and support services
Work Environment
Based in Red Lodge, Montana
Hands-on role supporting office and field operations
Occasional after-hours support may be required
Compensation & Benefits
Competitive salary based on experience
Benefits package including health insurance, retirement plan, and paid time off
About Beartooth Electric Cooperative
Beartooth Electric Cooperative is a member-owned rural electric cooperative dedicated to providing safe, reliable, and affordable electric service to members in south-central Montana and northern Wyoming. recblid 61ad06prta3u5ukwmp54nzvn4f4ybe
Sprachkenntnisse
- English
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