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Customer Support – Bilt Rewards | Remote
School Result
- New York, New York, United States
- New York, New York, United States
Über
Customer Support Team Member
to serve as the first point of contact for members through chat and ticket support. This remote role offers a competitive salary of
$50,000–$55,000/year , equity, and performance-based bonuses, along with a comprehensive benefits package.
The position begins
June 8, 2026
and requires in-person onboarding in New York City during the first week (June 7–12, 2026), followed by four weeks of full-time training. Candidates must be available from
9AM–6PM ET
with 100% attendance during training.
About Bilt Rewards Bilt is the membership program for where you live, transforming rent and mortgage payments into valuable rewards. Members earn
Bilt Points
with every on-time payment, which can be transferred 1:1 to airlines and hotels, redeemed for everyday purchases, applied toward future rent, or saved for a home down payment.
Beyond payments, Bilt offers
Neighborhood Benefits™
at over 45,000 merchants nationwide, including restaurants, fitness studios, pharmacies, and rides with Lyft. Members also enjoy exclusive experiences and rewards through
Rent Day®
and the Bilt card suite—the first and only cards that let you pay rent and earn points without transaction fees.
Key Responsibilities
Respond to member inquiries via chat as the first line of support
Handle entry-level support tickets related to payments, loyalty, and general questions
Triage incoming tickets, identify trends, and elevate complex issues
Document member interactions and elevate patterns to senior team members
Collaborate with internal teams and BPO partners to resolve issues
Develop deep product knowledge through training and ongoing updates
Stay informed about product releases and enhancements to communicate benefits effectively
Adapt support approaches to diverse member needs and business models
Provide exceptional customer service through digital channels
Candidate Requirements
Recent college graduate with a bachelor’s degree
0–1 years of professional experience in customer support, operations, or related fields
Strong written and verbal communication skills
Highly organized, detail-oriented, and adaptable in fast-paced environments
Team player with the ability to learn new platforms quickly
Critical thinking skills and problem-solving mindset
Ability to handle confidential and sensitive information responsibly
Compensation
Salary:
$50,000–$55,000/year
Eligible for equity and annual performance-based bonus
Benefits
Health insurance from day one (including One Medical membership, wellness stipends, and family programs)
401(k) plan with company match
Flexible spending accounts (commuter FSAs included)
Unlimited paid time off (PTO)
Exclusive employee-only Bilt Points opportunities
Team events and connection programs
Why Join Bilt Rewards? This is a chance to join a fast-growing company that is disrupting the housing and payments industry. As a Customer Support Team Member, you’ll be part of a mission-driven team helping members maximize the value of their rent and mortgage payments while building strong community connections. With competitive pay, equity, and unlimited PTO, Bilt offers both career growth and work-life balance.
Application Process How to Apply:
Submit your CV via Bilt Rewards’ careers portal.
Highlight your customer support experience and communication skills.
Shortlisted candidates will be contacted for interviews.
Proceed to job application portal
Job Type:
Full-time Pay:
$50,000–$55,000/year Location:
Remote (U.S.) Start Date:
June 8, 2026 (mandatory onboarding in June 7–12, 2026)
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Sprachkenntnisse
- English
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