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Senior Patient Qualification Specialist- Remote
Accendra Health
- Salem, Oregon, United States
- Salem, Oregon, United States
Über
With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.
Our purpose is "Bringing Care To Life™".
The anticipated salary range for this position is $17.67–$18.89 hourly. The actual compensation offered may vary based on experience, skills, education and location.
Patient Qualification Specialist Job Summary The Patient Qualification Specialist will provide excellent customer service and product information, solutions and relevant details to patients and providers. Most importantly, this position ensures patients feel heard, understood, valued and more connected with Apria. Key responsibilities for creating a positive, patient‑centric environment include:
Evangelize our customers and turn our disgruntled patients into our biggest fans.
Support our Field teams, Operations and Sales by delivering timely feedback that empowers our teams to deliver exceptional patient experiences.
Critically problem‑solve common complaints by flagging trends and partnering cross‑functionally to recommend and implement preventative measures.
Proactively create a better patient experience.
Be a champion of the employee experience and drive our unique company culture.
Support the development and implementation of employee programs that nurture our company's core values to engage employees and create a positive culture.
Essential Duties and Responsibilities
Support hundreds of local branch offices by reviewing new patients orders and documentation submitted by referral sources to obtain required documentation and clinical requirements of individual health insurance plans, allowing patients to maximize their available health plan benefits and to receive needed care as soon as possible.
Request health plan authorizations/information as required, either electronically or verbally.
Demonstrate the ability to develop business relationships within field leadership through close collaboration, partnership, engagement and communication.
Perform other duties as required.
Supervisory Responsibilities
N/A
Minimum Required Qualifications Education and/or Experience
High school degree or equivalent.
1–3 years’ experience in the healthcare/health insurance industry desired.
Skills, Knowledge and Abilities
Patient‑Focused – start with the patient and work backwards, investing time and energy to understand the patient’s objectives.
Action‑Oriented – thrive as a self‑starter who proactively senses and responds to problems and opportunities with minimal supervision.
Collaborative – enjoy teamwork and work well across functions and groups.
Effective Communicator – write and speak clearly, concisely, and with partnership, inspiring and informing peers.
Energetic & Passionate – passion and energy for health and well‑being, deeply rooted in the desire to help others.
Relationship Builder – excel at building networks that expand influence.
Computer Skills
Intermediate in Access, Excel, PowerPoint, MS Project, Visio, Word.
Language Skills
English (reading, writing, verbal).
Mathematical Skills
Intermediate mathematical proficiency; ability to understand, interpret, and develop spreadsheet data.
Physical Demands This stationary position requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. Occasional lifting up to 50 lbs and other tasks such as walking, climbing, bending and reaching may be required.
Remote Work Requirements
Remote position requiring a distraction‑free environment.
Must be in a home office/workspace during scheduled work hours.
Other Information The essential duties, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform essential functions.
Teammate Benefits
Medical, dental and vision care coverage
Paid time off plan
401(k) Plan
Flexible Spending Accounts
Basic life insurance
Short‑ and long‑term disability coverage
Accident insurance
Teammate Assistance Program
Paid parental leave
Domestic partner benefits
Mental, physical, and financial well‑being programs
Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.
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Sprachkenntnisse
- English
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