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Licensed Benefit Advisor – Work From Home (Multiple Locations) |2026
Willis Towers Watson
- Milwaukee, Wisconsin, United States
- Milwaukee, Wisconsin, United States
Über
As a Benefit Advisor, you will have the rewarding opportunity to speak with Medicare-eligible participants nationwide. This role is a consultative sales role that will require you to assist them in offering, selecting and enrolling participants into various insurance plans that meet their needs. You will spend your entire day on phone (inbound or outbound) conversations with participants exercising patience, establishing rapport, building confidence, showcasing your knowledge and ultimately providing a significant level of peace of mind to participants. To qualify for this role, you must have an active Resident State Life and Health Insurance license. Those who qualify will start at $21.00/hr. and will have significant incentive earning potential during the Medicare Annual Enrollment Period (Oct-Dec). During the Annual Enrollment Period most Benefit Advisors make between $500-$1,000 in monthly bonuses & incentives with our top BAs making $2,000+. This is a full-time temporary role. Our top performers will be eligible for full-time year-round employment based on business needs, which offers a robust WTW compensation and benefits package. Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity. Although this role is open for remote work, you must be a current resident of Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan, Missouri, Mississippi, Nebraska, New Mexico, Nevada, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Vermont, West Virginia, Wisconsin, or Wyoming to be considered for this role. Key Responsibilities
Successfully complete all required certifications to represent state-specific and national insurance carriers. Support early outreach efforts to new members by making outbound and outreach calls with members to introduce WTW, collect and verify members information, and set an appointment for AEP. Spend approximately 80% of your scheduled shift during AEP (Oct-Dec) engaged in phone conversations with participants, while consistently meeting or exceeding established efficiency, quality, and sales performance standards. Use a consultative sales approach to listen to and assess each Medicare eligible participant’s need. Conduct eligibility and needs analysis to determine suitable plan options. Clearly explain the costs and benefits of multiple insurance plans using an empathetic and professional communication style. Make plan recommendations based on participants’ individual needs and assist the participant in the decision‑making process. Maintain professionalism and patience with each caller. You will receive scheduled appointment calls along with first time callers. Collaborate with team members and contribute to a positive, diverse call center environment. Requirements
You are excited to learn new things, have strong computer skills, and are self‑motivated to always improve. You have patience and the ability to listen and recognize the needs of participants, even when they are unable to clearly articulate what is important to them. You are able to change your communication style based on the region of the call, the client, and the medical needs of the caller. You overcome objections with knowledge, patience, and understanding, and enjoy meeting new people by phone! Training Requirements
You will attend a virtual two‑week training class and then perform a week of nesting with your new team. Skill Requirements
Active Resident State Life and Health Insurance license is required. Ability to understand and comply with all agent appointment and carrier certification requirements necessary to represent state‑specific and national insurance carriers. Experience using Microsoft Office is preferred, with ability to multi‑task between multiple screens and windows while answering questions on the phone. Ability to learn new proprietary computer systems. Experience in a needs‑based sales role, preferred. Ability to work autonomously in a self‑paced, self‑motivated team environment. Ability to communicate professionally and courteously. Ability to read, analyze, and interpret insurance documents, detailed correspondence, procedure manuals, insurance applications, and policies. Life/Health Insurance certification a plus. High School Diploma or GED required. During the Enrollment Season (Oct‑Dec), mandatory overtime may be required. Other duties as assigned. Additional Company Information
WTW operates in a highly regulated environment; you will be required to complete an extensive background check in order to be licensed as a Benefit Advisor. Work From Home Requirements
All applicants must have a dedicated, confidential, distraction‑free workspace. The applicant will secure and be responsible for paying their own internet expenses to include the following requirements: Minimum download speed: 100 Mbps; Minimum upload speed: 10 Mbps; A WiredEthernet connection that meets upload and download speed requirements as noted above. A personal smart phone or other device capable of downloading authentication apps for secure VPN access. The ability to work assigned shift times, including scheduled breaks and lunches. Additional technology requirements will be provided during the interview process.
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Sprachkenntnisse
- English
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