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Customer Support & Experience Representative – Indiana Shockwaves | Remote (US)
School Result
- Indiana, Pennsylvania, United States
- Indiana, Pennsylvania, United States
Über
Customer Support & Experience Representative
to provide frontline support for families, coaches, and community partners. This full-time, remote role offers
$23–$27/hour
plus benefits including health insurance, dental, vision, 401(k), paid time off, and flexible scheduling.
The successful candidate will be the voice of the organization, strengthening relationships by assisting with registrations, schedules, account updates, and community communications.
Job Title:
Customer Support & Experience Representative
Location:
Remote (US-based)
Pay:
$23–$27/hour
Job Type:
Full-Time
Key Responsibilities
Respond to inquiries from families, coaches, and prospects via email, phone, and text
Assist with registrations, schedule questions, account updates, and system navigation
Track communications and document follow-ups in internal tools
Serve as the first point of contact for community members
Coordinate with directors and coaches to ensure smooth operations
Identify patterns in questions and suggest improvements to streamline support
Candidate Requirements
Clear and kind communication skills
Solution-oriented mindset
Strong organizational skills in fast-paced environments
Ability to follow systems and ensure thorough follow-through
Passion for supporting others in a mission-driven environment
Preferred:
Experience in customer support, teamwork, or sports administration
Competitive hourly pay ($23–$27/hour)
Health, dental, and vision insurance
401(k) plan
Paid time off
Work-from-home flexibility
About Indiana Shockwaves Indiana Shockwaves is more than a softball organization—it helps athletes become competitors, teammates, and confident leaders. Through training, events, showcases, and development programs, the organization fosters teamwork, growth, and community connection. The support team embodies values of integrity, communication, and service with heart.
Application Process How to Apply:
Submit your application via Indiana Shockwaves’ recruitment channels.
Highlight your customer support and community engagement experience.
Shortlisted candidates will be contacted for interview.
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Sprachkenntnisse
- English
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